netvanta 160 stuck in recovery mode

[bholtz]

we have a brand new netvanta 160 and it is stuck in recovery mode. anyone know how to get it out and back into operational mode? thanks for your time.

[Anonymous]

I am having the same issue with our new 160 as well.  What are you using as a controller?

-Brad

[bholtz]

We are using a 1234 poe

Brandon Holtz

T.C.I.

[bholtz]

Ive tried consoling into the ap and factory resetting it there and there are no settings I saw to take it out of recovery mode

Brandon Holtz

T.C.I.

[Anonymous]

I have a ticket open with support.  They are saying that it needs a firmware update to get out of recovery mode.  There is no firmware on the website for these units, so as soon as I hear back on how to proceed, I will let you know.

-Brad

[telecomworx]

The instruction sheet included with the NV160's about RESET is wrong. Do NOT do this; according to ADTRAN it wipes out the firmware.

The AP's will then need firmware to be reloaded using TFTP.

As for the console port-- I believe the cable will be a "proprietary" cable since nothing else works thus far.

Matt

[Anonymous]

Where do you get the firmware?

-Brad

[telecomworx]

Brad, I opened a case with support and ADTRAN placed it in a server that I downloaded temporarily to the 1534P switch flash we were using and transferred to AP from there.  Note: the AP's (NV160's) assign the IP address to them that reside only in  VLAN1.

Matt

[bholtz]

Thats ridiculous. What a pain. They could at least have the firmware on the site 

Brandon Holtz

T.C.I.bchesler <adtran@sgaur.hosted.jivesoftware.com> wrote:bchesler created the discussion

"netvanta 160 stuck in recovery mode"

To view the discussion, visit: https://supportforums.adtran.com/message/5150#5150

[Anonymous]

You don't still happen to have the file do you?  I put in my ticket last night and am still waiting for a response.

-Brad

[bholtz]

I put in a ticket yesterday morning and never got a call. I could sure use that file too

Brandon Holtz

T.C.I.bchesler <adtran@sgaur.hosted.jivesoftware.com> wrote:bchesler created the discussion

"netvanta 160 stuck in recovery mode"

To view the discussion, visit: https://supportforums.adtran.com/message/5152#5152

[telecomworx]

No I'm sorry I don't - we did that remotely.

[telecomworx]

3012539900 I spoke too soon

[telecomworx · Accepted solution]

3012539900

try here

[telecomworx]

try here

[Anonymous]

Is that the right firmware?  It says BSAP1840_1800v2, which is bluesocket not the NV 160.

-Brad

[telecomworx]

that's what we used to restore my AP (NV160), yes.

[Anonymous]

Ok I'll give it a shot.

-Brad

[Anonymous]

I just attempted to load from the 1234P and it said it was successful, but AP is still in recovery mode.

-Brad

[Anonymous]

Did you have to do anything after you uploaded the firmware to the 160 with tftp?

-Brad