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Anonymous · ‎06-22-2015

I have a customer with a 7100 that has 4 remote sites. The remotes are NV3120's with VVX500's at them. We are running VPN/GRE setup at the remotes. Users can call between sites with no issue, remotes can dial out with no issue, but inbound DID calls to the remotes have one way audio. The remote phone can hear the caller, but no audio back out. The 7100 has a PRI directly terminated in it. Anybody have any ideas where to start on this one?

Anonymous · ‎06-25-2015

Last night i pushed an upgrade to the 7100 to go from R11.4.0 to R11.4.3 and got the phone up to 4.1.8 from 4.1.6 and it appears to have made the difference. I am not sure why as the first 3 sites running on 4.1.6 and with the 7100 on R11.4.0 were working the whole time.

View solution in original post

Anonymous · ‎06-23-2015

Andrew,

Has this configuration ever worked? Or is this a new install?

-Mark

Anonymous · ‎06-23-2015

The 4th remote is new, and where the trouble is. The first 3 have been up for months with no complaints. I am going to verify that they are working properly.

Anonymous · ‎06-24-2015

Reply was empty.

-Mark

Anonymous · ‎06-24-2015

I checked, the other users have no issues. Just number 4 that is new. I went through the configs, and dont see anything that could cause this. Like i said, he can make outbound calls, and take calls from users local to the 7100, only the inbound off the PRI. What interface would the 7100 be sourcing the audio from in this instance?

Anonymous · ‎06-24-2015

Andrew if the PSTN phone can’t hear the user at the new remote site, then there is an issue with the RTP not being set properly from 7100 to the new remote site. The user’s phone is trying to send RTP back to the 7100 but for some reason it is not.

If you are doing GRE/VPN config to the remote site, I assume you are using loopbacks at your Media Gateway address?

If so verify that you have it set on your tunnel interface going to the new remote site.

Also do a debug sip stack messages on the 7100 and look at the TX invite going to the remote site for the inbound call and look in the SDP and see what address is being used in the c: field which tells the phone where to send his audio RTP stream to.

-Mark

Anonymous · ‎06-24-2015

Here Are my configs:

3120:

Building configuration...

!

! ADTRAN OS version R11.4.1.E

! Boot ROM version 14.04.00

! Platform: NetVanta 3120, part number 1700600L2

! Serial number LBADTN1xxxxxxxx

!

hostname "JDI_3120_4"

enable password encrypted 161e958e9ea9603a8a7490b8e741c8fa2821

!

clock timezone -5-Eastern-Time

!

ip subnet-zero

ip classless

ip routing

domain-proxy

name-server 8.8.8.8 8.8.4.4

!

no auto-config

!

event-history on

no logging forwarding

logging forwarding priority-level info

no logging email

!

service password-encryption

!

username "andrxxxxx" password encrypted "19116d2406ac23b6d7ab11b254d8f6fb7ecb"

username "custxxxxx" password encrypted "2f251cde25ac329eb2a382dbdd4664bfcfd8"

!

ip firewall

no ip firewall alg msn

no ip firewall alg mszone

no ip firewall alg h323

!

no dot11ap access-point-control

!

ip dhcp excluded-address 10.23.10.1 10.23.10.19

ip dhcp excluded-address 10.23.20.1 10.23.20.19

!

ip dhcp pool "Private"

network 10.23.10.0 255.255.255.0

dns-server 10.23.10.1

netbios-node-type h-node

default-router 10.23.10.1

tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.20.1/Polycom

ntp-server 10.23.10.1

timezone-offset -5:00

option 157 ascii " TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2"

!

ip dhcp pool "Voice"

network 10.23.20.0 255.255.255.0

dns-server 10.23.20.1

default-router 10.23.20.1

tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.20.1/Polycom

ntp-server 10.10.20.1

timezone-offset -5:00

option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2

!

ip crypto

!

crypto ike policy 100

initiate aggressive

respond anymode

local-id fqdn JDI_NV3120_4

peer xxx.xxx.xxx.xxx

attribute 1

encryption 3des

hash md5

authentication pre-share

!

crypto ike remote-id fqdn JDI_NV7100 preshared-key xxxxxxxxxxxxxxxx ike-policy 100 crypto map VPN 10 no-mode-config no-xauth

crypto ike remote-id address xxx.xxx.xxx.xxx preshared-key xxxxxxxxxxxxxxxx ike-policy 100 crypto map VPN 10 no-mode-config no-xauth

!

ip crypto ipsec transform-set esp-3des-esp-md5-hmac esp-3des esp-md5-hmac

mode tunnel

!

ip crypto map VPN 10 ipsec-ike

description JDI_NV7100

match address ip VPN-10-vpn-selectors1

set peer xxx.xxx.xxx.xxx

set transform-set esp-3des-esp-md5-hmac

reverse-route

ike-policy 100

!

qos map eth0/1QosWizard 20

match list acleth0/1QosWizRTP20

shape average 10000000

qos map eth0/1QosWizard 21

match list acleth0/1QosWizSignal21

set dscp 26

!

vlan 1

name "Default"

!

vlan 2

name "Voice"

!

interface loop 1

ip address 192.168.60.4 255.255.255.255

ip mtu 1500

no shutdown

!

interface eth 0/1

ip address dhcp hostname "NetVanta3120"

ip access-policy Public

ip crypto map VPN

media-gateway ip primary

qos-policy out eth0/1QosWizard

no shutdown

no lldp send-and-receive

!

interface switchport 0/1

spanning-tree edgeport

no shutdown

switchport mode trunk

switchport voice vlan 2

!

interface switchport 0/2

spanning-tree edgeport

no shutdown

switchport mode trunk

switchport voice vlan 2

!

interface switchport 0/3

spanning-tree edgeport

no shutdown

switchport mode trunk

switchport voice vlan 2

!

interface switchport 0/4

spanning-tree edgeport

no shutdown

switchport mode trunk

switchport voice vlan 2

!

interface vlan 1

ip address 10.23.10.1 255.255.255.0

ip access-policy Private

no shutdown

!

interface vlan 2

ip address 10.23.20.1 255.255.255.0

ip mtu 1500

ip access-policy Private

media-gateway ip primary

no awcp

no shutdown

!

interface modem 0/1

shutdown

!

interface tunnel 1 gre ip

description Tunnel 1

ip address 192.168.58.1 255.255.255.252

media-gateway ip primary

tunnel source 192.168.60.4

tunnel destination 192.168.50.4

keepalive

no shutdown

!

ip access-list standard wizard-ics

remark Internet Connection Sharing

permit any

!

ip access-list extended acleth0/1QosWizRTP20

permit ip 10.23.20.0 0.0.0.255 any

!

ip access-list extended acleth0/1QosWizSignal21

permit udp any any eq 5060

permit tcp any any eq 5060

!

ip access-list extended self

remark Traffic to UNIT

permit ip any any log

!

ip access-list extended VPN-10-vpn-selectors1

permit gre host 192.168.60.4 host 192.168.50.4 log

!

ip access-list extended web-acl-3

permit tcp any any eq https log

permit tcp any any eq ssh log

permit icmp any any echo log

!

ip access-list extended web-acl-7

remark Inter VLAN

permit ip 10.23.10.0 0.0.0.255 10.10.20.0 0.0.0.255

permit ip 10.23.20.0 0.0.0.255 10.10.20.0 0.0.0.255

permit ip 10.23.20.0 0.0.0.255 10.20.20.0 0.0.0.255

permit ip 10.23.20.0 0.0.0.255 10.21.20.0 0.0.0.255

permit ip 10.23.20.0 0.0.0.255 10.22.20.0 0.0.0.255

permit ip 10.23.20.0 0.0.0.255 host 192.168.58.2 log

!

ip policy-class Private

allow list VPN-10-vpn-selectors1 stateless

allow list self self

allow list web-acl-7 stateless

nat source list wizard-ics interface eth 0/1 overload

!

ip policy-class Public

allow reverse list VPN-10-vpn-selectors1 stateless

allow list web-acl-3 self

!

ip route 10.10.20.0 255.255.255.0 tunnel 1

ip route 10.20.20.0 255.255.255.0 tunnel 1

ip route 10.21.20.0 255.255.255.0 tunnel 1

ip route 10.22.20.0 255.255.255.0 tunnel 1

!

no tftp server

no tftp server overwrite

http server

http secure-server

no snmp agent

no ip ftp server

ip ftp server default-filesystem flash

no ip scp server

no ip sntp server

!

sip udp 5060

sip tcp 5060

!

line con 0

no login

7100:(Abreviated)

!

hostname "JDI_NV7100"

enable password encrypted 2c241ab79aadeba05c38fcef19aa7aba1013

!

clock timezone -5-Eastern-Time

!

ip subnet-zero

ip classless

ip routing

ipv6 unicast-routing

domain-proxy

name-server 8.8.8.8 8.8.4.4

!

no auto-config

!

event-history on

no logging forwarding

logging email on

logging email priority-level fatal

logging email receiver-ip asp-submit.xxxxxx.net

logging email address-list andrew@xxxxxx.com

logging email error-report address-list andrew@xxxxxx.com

logging email sender nv7100@xxxxxx.com

!

service password-encryption

!

portal-list "phones" ftp

!

username "xxxxx" password encrypted "171fe73879349b8cf94b8c2154f6ae69bcb2"

username "xxxxx" portal-list "phones" password encrypted "1c1797c7329532b1385aea66d25d29c9883c"

username "xxxxx" password encrypted "161e69827b7883222cd2f99f9d434ab7057c"

!

ip firewall

ip firewall stealth

no ip firewall alg msn

no ip firewall alg mszone

no ip firewall alg h323

!

no dot11ap access-point-control

!

ip dhcp database local

ip dhcp excluded-address 10.10.20.1 10.10.20.19

!

ip dhcp pool "LAN_pool"

network 10.10.10.0 255.255.255.0

dns-server 10.10.10.1

netbios-node-type h-node

default-router 10.10.10.1

tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.10.1/Polycom

ntp-server 10.10.10.1

timezone-offset -5:00

option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2

!

ip dhcp pool "VoIP_pool"

network 10.10.20.0 255.255.255.0

dns-server 10.10.20.1

netbios-node-type h-node

default-router 10.10.20.1

tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.20.1/Polycom

ntp-server 10.10.20.1

timezone-offset -5:00

option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2

!

ip crypto

!

crypto ike policy 100

no initiate

respond aggressive

local-id fqdn JDI_NV7100

peer any

attribute 1

encryption 3des

hash md5

authentication pre-share

!

crypto ike remote-id fqdn JDI_NV3120_1 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 10 no-mode-config no-xauth

crypto ike remote-id fqdn JDI_NV3120_2 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 20 no-mode-config no-xauth

crypto ike remote-id fqdn JDI_NV3120_3 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 30 no-mode-config no-xauth

crypto ike remote-id fqdn JDI_NV3120_4 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 40 no-mode-config no-xauth

!

ip crypto ipsec transform-set esp-3des-esp-md5-hmac esp-3des esp-md5-hmac

mode tunnel

!

ip crypto map VPN 10 ipsec-ike

description JDI_NV3120_1

match address ip VPN-10-vpn-selectors

set transform-set esp-3des-esp-md5-hmac

ike-policy 100

ip crypto map VPN 20 ipsec-ike

description JDI_NV3120_2

match address ip VPN-20-vpn-selectors

set transform-set esp-3des-esp-md5-hmac

ike-policy 100

ip crypto map VPN 30 ipsec-ike

description JDI_NV3120_3

match address ip VPN-30-vpn-selectors

set transform-set esp-3des-esp-md5-hmac

ike-policy 100

ip crypto map VPN 40 ipsec-ike

description JDI_NV3120_4

match address ip VPN-40-vpn-selectors

set transform-set esp-3des-esp-md5-hmac

ike-policy 100

!

vlan 1

name "Default"

!

vlan 2

name "VoIP"

!

vlan 5

name "Guest"

!

interface loop 1

ip address 192.168.50.1 255.255.255.255

ip mtu 1500

no shutdown

interface loop 2

ip address 192.168.50.2 255.255.255.255

ip mtu 1500

no shutdown

interface loop 3

ip address 192.168.50.3 255.255.255.255

ip mtu 1500

no shutdown

interface loop 4

ip address 192.168.50.4 255.255.255.255

ip mtu 1500

no shutdown

!

interface eth 0/0

ip address xxx.xxx.xxx.xxx 255.255.255.248

ip access-policy Public

ip crypto map VPN

media-gateway ip primary

no shutdown

no lldp send-and-receive

!

interface eth 0/1

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/2

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/3

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/4

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/5

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/6

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/7

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/8

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/9

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/10

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/11

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/12

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/13

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/14

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/15

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/16

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/17

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/18

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/19

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/20

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/21

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/22

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/23

spanning-tree edgeport

no shutdown

switchport mode trunk

!

interface eth 0/24

spanning-tree edgeport

no shutdown

switchport mode trunk

switchport trunk native vlan 5

!

interface gigabit-eth 0/1

no shutdown

switchport mode trunk

!

interface gigabit-eth 0/2

description 1638P

no shutdown

switchport mode trunk

!

interface vlan 1

ip address dhcp

ip mtu 1500

ip access-policy Private

no shutdown

!

interface vlan 2

ip address 10.10.20.1 255.255.255.0

ip access-policy Private

media-gateway ip primary

no shutdown

!

interface vlan 5

description Guest WiFi

no ip address

no awcp

no shutdown

!

interface t1 1/1

description Windstream PRI

system-timing primary

tdm-group 1 timeslots 1-22,24 speed 64

no shutdown

!

interface pri 1

description pri 1

connect t1 1/1 tdm-group 1

no shutdown

!

interface fxs 0/1

no shutdown

!

interface fxs 0/2

no shutdown

!

interface fxo 0/1

no shutdown

!

interface fxo 0/2

no shutdown

!

interface tunnel 1 gre ip

description Tunnel 1

ip address 192.168.55.2 255.255.255.252

media-gateway ip primary

tunnel source 192.168.50.1

tunnel destination 192.168.60.1

keepalive

no shutdown

!

interface tunnel 2 gre ip

description Tunnel 2

ip address 192.168.56.2 255.255.255.252

media-gateway ip primary

tunnel source 192.168.50.2

tunnel destination 192.168.60.2

keepalive

no shutdown

!

interface tunnel 3 gre ip

description Tunnel 3

ip address 192.168.57.2 255.255.255.252

media-gateway ip primary

tunnel source 192.168.50.3

tunnel destination 192.168.60.3

keepalive

no shutdown

!

interface tunnel 4 gre ip

description Tunnel 4

ip address 192.168.58.2 255.255.255.252

media-gateway ip primary

tunnel source 192.168.50.4

tunnel destination 192.168.60.4

keepalive

no shutdown

!

isdn-group 1

!

isdn-group 2

connect pri 1

!

isdn-number-template 1 prefix "" subscriber NXX-XXXX

isdn-number-template 2 prefix "" national NXX-NXX-XXXX

isdn-number-template 3 prefix 011 international X$

isdn-number-template 4 prefix "" unknown NXX

isdn-number-template 5 prefix "" unknown NXXX

isdn-number-template 6 prefix 1 national NXX-NXX-XXXX

!

ip access-list standard NAT

remark NAT list NAT

!

ip access-list extended Admin

remark Admin Access

permit tcp any any eq https log

permit tcp any any eq ssh log

!

ip access-list extended InterVLAN

remark Voice / Data VLAN Traffic

permit ip 10.10.10.0 0.0.0.255 10.10.20.0 0.0.0.255

permit ip 10.10.20.0 0.0.0.255 10.10.10.0 0.0.0.255

permit ip 10.10.20.0 0.0.0.255 10.20.10.0 0.0.0.255 log

permit ip 10.10.20.0 0.0.0.255 10.20.20.0 0.0.0.255

permit ip 10.10.20.0 0.0.0.255 10.21.10.0 0.0.0.255 log

permit ip 10.10.20.0 0.0.0.255 10.21.20.0 0.0.0.255 log

permit ip 10.10.20.0 0.0.0.255 10.22.10.0 0.0.0.255 log

permit ip 10.10.20.0 0.0.0.255 10.22.20.0 0.0.0.255 log

permit ip 10.10.20.0 0.0.0.255 10.23.10.0 0.0.0.255 log

permit ip 10.10.20.0 0.0.0.255 10.23.20.0 0.0.0.255 log

!

ip access-list extended self

remark Traffic to Netvanta

permit ip any any log

!

ip access-list extended VPN-10-vpn-selectors

permit gre host 192.168.50.1 host 192.168.60.1

!

ip access-list extended VPN-20-vpn-selectors

permit gre host 192.168.50.2 host 192.168.60.2

!

ip access-list extended VPN-30-vpn-selectors

permit gre host 192.168.50.3 host 192.168.60.3

!

ip access-list extended VPN-40-vpn-selectors

permit gre host 192.168.50.4 host 192.168.60.4

!

no ip policy-class NAT rpf-check

ip policy-class NAT

allow list self self

!

ip policy-class Private

allow list VPN-40-vpn-selectors stateless

allow list VPN-30-vpn-selectors stateless

allow list VPN-20-vpn-selectors stateless

allow list VPN-10-vpn-selectors stateless

allow list self self

allow list InterVLAN stateless

nat source list NAT interface eth 0/0 overload

!

ip policy-class Public

allow reverse list VPN-10-vpn-selectors stateless

allow reverse list VPN-30-vpn-selectors stateless

allow reverse list VPN-20-vpn-selectors stateless

allow reverse list VPN-40-vpn-selectors stateless

allow list Admin self

!

ip route 0.0.0.0 0.0.0.0 xxx.xxx.xxx.xxx

ip route 10.20.10.0 255.255.255.0 tunnel 1

ip route 10.20.20.0 255.255.255.0 tunnel 1

ip route 10.21.10.0 255.255.255.0 tunnel 2

ip route 10.21.20.0 255.255.255.0 tunnel 2

ip route 10.22.10.0 255.255.255.0 tunnel 3

ip route 10.22.20.0 255.255.255.0 tunnel 3

ip route 10.23.10.0 255.255.255.0 tunnel 4

ip route 10.23.20.0 255.255.255.0 tunnel 4

!

tftp server

tftp server overwrite

tftp server default-filesystem cflash

http server

http secure-server

no snmp agent

ip ftp server

ip ftp server default-filesystem cflash

no ip scp server

ip sntp server

ip sntp server send-unsynced

!

sip

sip udp 5060

sip tcp 5060

!

Anonymous · ‎06-24-2015

10:55:33.904 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060

10:55:33.904 SIP.STACK MSG INVITE sip:143@10.23.20.20:5060 SIP/2.0

10:55:33.904 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:33.904 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>

10:55:33.904 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:33.904 SIP.STACK MSG CSeq: 1 INVITE

10:55:33.905 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32

10:55:33.905 SIP.STACK MSG Alert-Info: <http://127.0.0.1/Bellcore-dr2>

10:55:33.905 SIP.STACK MSG Max-Forwards: 70

10:55:33.905 SIP.STACK MSG Supported: 100rel,replaces

10:55:33.905 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

10:55:33.905 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E

10:55:33.906 SIP.STACK MSG Contact: <sip:192.168.58.2:5060;transport=UDP>

10:55:33.906 SIP.STACK MSG Content-Type: application/sdp

10:55:33.906 SIP.STACK MSG Content-Length: 255

10:55:33.906 SIP.STACK MSG

10:55:33.906 SIP.STACK MSG v=0

10:55:33.906 SIP.STACK MSG o=- 1435157735 1 IN IP4 192.168.58.2

10:55:33.907 SIP.STACK MSG s=-

10:55:33.907 SIP.STACK MSG c=IN IP4 192.168.58.2

10:55:33.907 SIP.STACK MSG t=0 0

10:55:33.907 SIP.STACK MSG m=audio 10668 RTP/AVP 0 18 101

10:55:33.907 SIP.STACK MSG a=silenceSupp:off - - - -

10:55:33.908 SIP.STACK MSG a=rtpmap:0 PCMU/8000

10:55:33.908 SIP.STACK MSG a=rtpmap:18 G729/8000

10:55:33.908 SIP.STACK MSG a=fmtp:18 annexb=no

10:55:33.908 SIP.STACK MSG a=rtpmap:101 telephone-event/8000

10:55:33.908 SIP.STACK MSG a=fmtp:101 0-15

10:55:33.908 SIP.STACK MSG

10:55:34.032 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060

10:55:34.032 SIP.STACK MSG SIP/2.0 100 Trying

10:55:34.032 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32

10:55:34.032 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:34.032 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:55:34.033 SIP.STACK MSG CSeq: 1 INVITE

10:55:34.033 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:34.033 SIP.STACK MSG Contact: <sip:143@10.23.20.20>

10:55:34.033 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:55:34.033 SIP.STACK MSG Accept-Language: en

10:55:34.033 SIP.STACK MSG Content-Length: 0

10:55:34.034 SIP.STACK MSG

10:55:34.098 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060

10:55:34.098 SIP.STACK MSG SIP/2.0 180 Ringing

10:55:34.098 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32

10:55:34.098 SIP.STACK MSG From: "DM" <sip:216xxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:34.098 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:55:34.098 SIP.STACK MSG CSeq: 1 INVITE

10:55:34.099 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:34.099 SIP.STACK MSG Contact: <sip:143@10.23.20.20>

10:55:34.099 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:55:34.099 SIP.STACK MSG Allow-Events: conference,talk,hold

10:55:34.099 SIP.STACK MSG Accept-Language: en

10:55:34.099 SIP.STACK MSG Require: 100rel

10:55:34.100 SIP.STACK MSG RSeq: 8193

10:55:34.100 SIP.STACK MSG Content-Length: 0

10:55:34.100 SIP.STACK MSG

10:55:34.103 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060

10:55:34.103 SIP.STACK MSG PRACK sip:143@10.23.20.20 SIP/2.0

10:55:34.103 SIP.STACK MSG From: "DM" <sip:216xxxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:34.103 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:55:34.103 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:34.104 SIP.STACK MSG CSeq: 2 PRACK

10:55:34.104 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a81ac5-713611fe

10:55:34.104 SIP.STACK MSG RAck: 8193 1 INVITE

10:55:34.104 SIP.STACK MSG Max-Forwards: 70

10:55:34.104 SIP.STACK MSG Supported: 100rel,replaces

10:55:34.105 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

10:55:34.105 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E

10:55:34.105 SIP.STACK MSG Content-Length: 0

10:55:34.105 SIP.STACK MSG

10:55:34.233 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060

10:55:34.233 SIP.STACK MSG SIP/2.0 200 OK

10:55:34.233 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a81ac5-713611fe

10:55:34.234 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:34.234 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:55:34.234 SIP.STACK MSG CSeq: 2 PRACK

10:55:34.234 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:34.234 SIP.STACK MSG Contact: <sip:143@10.23.20.20>

10:55:34.234 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:55:34.235 SIP.STACK MSG Accept-Language: en

10:55:34.235 SIP.STACK MSG Content-Length: 0

10:55:34.235 SIP.STACK MSG

10:55:42.032 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060

10:55:42.032 SIP.STACK MSG SIP/2.0 200 OK

10:55:42.032 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32

10:55:42.032 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:42.033 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:55:42.033 SIP.STACK MSG CSeq: 1 INVITE

10:55:42.033 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:42.033 SIP.STACK MSG Contact: <sip:143@10.23.20.20>

10:55:42.033 SIP.STACK MSG Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

10:55:42.033 SIP.STACK MSG Supported: 100rel,replaces

10:55:42.034 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:55:42.034 SIP.STACK MSG Allow-Events: conference,talk,hold

10:55:42.034 SIP.STACK MSG Accept-Language: en

10:55:42.034 SIP.STACK MSG Content-Type: application/sdp

10:55:42.034 SIP.STACK MSG Content-Length: 185

10:55:42.034 SIP.STACK MSG

10:55:42.035 SIP.STACK MSG v=0

10:55:42.035 SIP.STACK MSG o=- 1435157742 1435157742 IN IP4 10.23.20.20

10:55:42.035 SIP.STACK MSG s=Polycom IP Phone

10:55:42.035 SIP.STACK MSG c=IN IP4 10.23.20.20

10:55:42.035 SIP.STACK MSG t=0 0

10:55:42.035 SIP.STACK MSG m=audio 2230 RTP/AVP 0 101

10:55:42.036 SIP.STACK MSG a=rtpmap:0 PCMU/8000

10:55:42.036 SIP.STACK MSG a=rtpmap:101 telephone-event/8000

10:55:42.036 SIP.STACK MSG

10:55:42.045 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060

10:55:42.046 SIP.STACK MSG ACK sip:143@10.23.20.20;transport=UDP SIP/2.0

10:55:42.046 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:55:42.046 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:55:42.046 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:55:42.046 SIP.STACK MSG CSeq: 1 ACK

10:55:42.047 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae23-2a839c9-36d84c78

10:55:42.047 SIP.STACK MSG Max-Forwards: 70

10:55:42.047 SIP.STACK MSG Supported: 100rel,replaces

10:55:42.047 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

10:55:42.047 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E

10:55:42.048 SIP.STACK MSG Contact: <sip:192.168.58.2:5060;transport=UDP>

10:55:42.048 SIP.STACK MSG Content-Length: 0

10:55:42.048 SIP.STACK MSG

10:55:48.734 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=10.10.20.1:5060

10:55:48.734 SIP.STACK MSG REGISTER sip:10.10.20.1 SIP/2.0

10:55:48.734 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bKe47b84c9D97D7DE2

10:55:48.734 SIP.STACK MSG From: "Jon" <sip:143@10.10.20.1>;tag=6CAB09F5-EDF7F966

10:55:48.735 SIP.STACK MSG To: <sip:143@10.10.20.1>

10:55:48.735 SIP.STACK MSG CSeq: 253 REGISTER

10:55:48.735 SIP.STACK MSG Call-ID: 5fa8bf59-f858bd92-c981813d@10.23.20.20

10:55:48.735 SIP.STACK MSG Contact: <sip:143@10.23.20.20>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"

10:55:48.736 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:55:48.736 SIP.STACK MSG Accept-Language: en

10:55:48.736 SIP.STACK MSG Authorization: Digest username="143", realm="JohnDow.domain", nonce="54c5db851049", uri="sip:10.10.20.1", response="7e77880f648a4cc8cf0f8d1dfd91753c", algorithm=MD5

10:55:48.737 SIP.STACK MSG Max-Forwards: 70

10:55:48.737 SIP.STACK MSG Expires: 3600

10:55:48.737 SIP.STACK MSG Content-Length: 0

10:55:48.737 SIP.STACK MSG

10:55:48.743 SIP.STACK MSG Tx: UDP src=10.10.20.1:5060 dst=10.23.20.20:5060

10:55:48.743 SIP.STACK MSG SIP/2.0 200 OK

10:55:48.743 SIP.STACK MSG From: "Jon"<sip:143@10.10.20.1>;tag=6CAB09F5-EDF7F966

10:55:48.744 SIP.STACK MSG To: <sip:143@10.10.20.1>;tag=5574788-a0a1401-13c4-ae29-889f8197-ae29

10:55:48.744 SIP.STACK MSG Call-ID: 5fa8bf59-f858bd92-c981813d@10.23.20.20

10:55:48.744 SIP.STACK MSG CSeq: 253 REGISTER

10:55:48.744 SIP.STACK MSG Contact: <sip:143@10.23.20.20>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"

10:55:48.744 SIP.STACK MSG Expires: 3600

10:55:48.745 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bKe47b84c9D97D7DE2

10:55:48.745 SIP.STACK MSG Supported: 100rel,replaces

10:55:48.745 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

10:55:48.745 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E

10:55:48.745 SIP.STACK MSG Content-Length: 0

10:55:48.745 SIP.STACK MSG

10:55:48.748 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060

10:55:48.749 SIP.STACK MSG NOTIFY sip:143@10.23.20.20:5060 SIP/2.0

10:55:48.749 SIP.STACK MSG From: <sip:mwi@192.168.58.2:5060>;tag=554c5a8-a0a1401-13c4-ae29-ab59ea31-ae29

10:55:48.751 SIP.STACK MSG To: <sip:143@192.168.58.2:5060>

10:55:48.751 SIP.STACK MSG Call-ID: 554c5a8-a0a1401-13c4-ae29-ef5a8e1e-ae29@192.168.58.2

10:55:48.751 SIP.STACK MSG CSeq: 1 NOTIFY

10:55:48.752 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae29-2a853f5-3e832a24

10:55:48.752 SIP.STACK MSG Event: message-summary

10:55:48.752 SIP.STACK MSG Subscription-State: active

10:55:48.752 SIP.STACK MSG Max-Forwards: 70

10:55:48.752 SIP.STACK MSG Content-Type: application/simple-message-summary

10:55:48.752 SIP.STACK MSG Content-Length: 22

10:55:48.752 SIP.STACK MSG

10:55:48.753 SIP.STACK MSG Messages-Waiting: no

10:55:48.753 SIP.STACK MSG

10:55:48.864 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060

10:55:48.864 SIP.STACK MSG SIP/2.0 200 OK

10:55:48.864 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2;branch=z9hG4bK-ae29-2a853f5-3e832a24

10:55:48.865 SIP.STACK MSG From: <sip:mwi@192.168.58.2:5060>;tag=554c5a8-a0a1401-13c4-ae29-ab59ea31-ae29

10:55:48.865 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=E7F9CA0E-F1FCE2B1

10:55:48.865 SIP.STACK MSG CSeq: 1 NOTIFY

10:55:48.865 SIP.STACK MSG Call-ID: 554c5a8-a0a1401-13c4-ae29-ef5a8e1e-ae29@192.168.58.2

10:55:48.865 SIP.STACK MSG Contact: <sip:143@10.23.20.20>

10:55:48.865 SIP.STACK MSG Event: message-summary

10:55:48.866 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:55:48.866 SIP.STACK MSG Accept-Language: en

10:55:48.866 SIP.STACK MSG Content-Length: 0

10:55:48.866 SIP.STACK MSG

JDI_NV7100#

10:56:04.430 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060

10:56:04.430 SIP.STACK MSG BYE sip:192.168.58.2:5060;transport=udp SIP/2.0

10:56:04.430 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bK44d5ff9aA5D3CF55

10:56:04.431 SIP.STACK MSG From: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:56:04.431 SIP.STACK MSG To: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:56:04.431 SIP.STACK MSG CSeq: 1 BYE

10:56:04.431 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:56:04.431 SIP.STACK MSG Contact: <sip:143@10.23.20.20>

10:56:04.432 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e

10:56:04.432 SIP.STACK MSG Accept-Language: en

10:56:04.432 SIP.STACK MSG Max-Forwards: 70

10:56:04.432 SIP.STACK MSG Content-Length: 0

10:56:04.432 SIP.STACK MSG

10:56:04.435 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060

10:56:04.435 SIP.STACK MSG SIP/2.0 200 OK

10:56:04.435 SIP.STACK MSG From: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816

10:56:04.436 SIP.STACK MSG To: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b

10:56:04.436 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2

10:56:04.436 SIP.STACK MSG CSeq: 1 BYE

10:56:04.436 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bK44d5ff9aA5D3CF55

10:56:04.436 SIP.STACK MSG Supported: 100rel,replaces

10:56:04.436 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

10:56:04.437 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E

10:56:04.438 SIP.STACK MSG Content-Length: 0

10:56:04.438 SIP.STACK MSG

Anonymous · ‎06-24-2015

Andrew can a user from the new site, call another user at a different remote site? So a remote site to remote site call.

-Mark

Anonymous · ‎06-24-2015

Yes, without any trouble. I can have him double check this, but he does call at least one of the other remotes. Only issue there was a conference call that he was on with other users main and remotes, after 45 minutes he lost audio and could not re-establish.

Anonymous · ‎06-24-2015

Andrew,

Debug looks good from what I can tell. I teach this exact application in the ATSE/UCAS class.

ADTRAN always recommends using Loopback addresses when the 7100 is connecting to remote sites. If not you will have one way audio issues like what your having.

Another thing is you need to add this command to all your tunnel interfaces “ip mtu 1400” because you are encapsulating a GRE header with a VPN header and that can cause dropped packets if you use this command.

The only really way to troubleshoot this is to get into the units and look at the debug realtime with looking to the firewall sessions.

You will need to call into support to pinpoint exactly where this issue is. Sorry that I was not able to be of further assistance to you.

-Mark

Anonymous · ‎06-24-2015

Thanks, I just put a call into the group. I will set the MTU on the interfaces.

Anonymous · ‎06-24-2015

Andrew,

Once you get the resolution, can you post the outcome here so I know what the problem was and so that others can benefit from it as well.

Thanks,

-Mark

Anonymous · ‎06-25-2015

Last night i pushed an upgrade to the 7100 to go from R11.4.0 to R11.4.3 and got the phone up to 4.1.8 from 4.1.6 and it appears to have made the difference. I am not sure why as the first 3 sites running on 4.1.6 and with the 7100 on R11.4.0 were working the whole time.

Anonymous · ‎06-25-2015

Andrew,

Thanks for the response and the update to the post. Yes interesting about the phone firmware. Glad all is working.

-Mark

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