I have a customer with a 7100 that has 4 remote sites. The remotes are NV3120's with VVX500's at them. We are running VPN/GRE setup at the remotes. Users can call between sites with no issue, remotes can dial out with no issue, but inbound DID calls to the remotes have one way audio. The remote phone can hear the caller, but no audio back out. The 7100 has a PRI directly terminated in it. Anybody have any ideas where to start on this one?
Last night i pushed an upgrade to the 7100 to go from R11.4.0 to R11.4.3 and got the phone up to 4.1.8 from 4.1.6 and it appears to have made the difference. I am not sure why as the first 3 sites running on 4.1.6 and with the 7100 on R11.4.0 were working the whole time.
Andrew,
Has this configuration ever worked? Or is this a new install?
-Mark
The 4th remote is new, and where the trouble is. The first 3 have been up for months with no complaints. I am going to verify that they are working properly.
Reply was empty.
-Mark
I checked, the other users have no issues. Just number 4 that is new. I went through the configs, and dont see anything that could cause this. Like i said, he can make outbound calls, and take calls from users local to the 7100, only the inbound off the PRI. What interface would the 7100 be sourcing the audio from in this instance?
Andrew if the PSTN phone can’t hear the user at the new remote site, then there is an issue with the RTP not being set properly from 7100 to the new remote site. The user’s phone is trying to send RTP back to the 7100 but for some reason it is not.
If you are doing GRE/VPN config to the remote site, I assume you are using loopbacks at your Media Gateway address?
If so verify that you have it set on your tunnel interface going to the new remote site.
Also do a debug sip stack messages on the 7100 and look at the TX invite going to the remote site for the inbound call and look in the SDP and see what address is being used in the c: field which tells the phone where to send his audio RTP stream to.
-Mark
Here Are my configs:
3120:
Building configuration...
!
!
! ADTRAN OS version R11.4.1.E
! Boot ROM version 14.04.00
! Platform: NetVanta 3120, part number 1700600L2
! Serial number LBADTN1xxxxxxxx
!
!
hostname "JDI_3120_4"
enable password encrypted 161e958e9ea9603a8a7490b8e741c8fa2821
!
clock timezone -5-Eastern-Time
!
ip subnet-zero
ip classless
ip routing
domain-proxy
name-server 8.8.8.8 8.8.4.4
!
!
no auto-config
!
event-history on
no logging forwarding
logging forwarding priority-level info
no logging email
!
service password-encryption
!
username "andrxxxxx" password encrypted "19116d2406ac23b6d7ab11b254d8f6fb7ecb"
username "custxxxxx" password encrypted "2f251cde25ac329eb2a382dbdd4664bfcfd8"
!
!
ip firewall
no ip firewall alg msn
no ip firewall alg mszone
no ip firewall alg h323
!
!
no dot11ap access-point-control
!
!
ip dhcp excluded-address 10.23.10.1 10.23.10.19
ip dhcp excluded-address 10.23.20.1 10.23.20.19
!
ip dhcp pool "Private"
network 10.23.10.0 255.255.255.0
dns-server 10.23.10.1
netbios-node-type h-node
default-router 10.23.10.1
tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.20.1/Polycom
ntp-server 10.23.10.1
timezone-offset -5:00
option 157 ascii " TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2"
!
ip dhcp pool "Voice"
network 10.23.20.0 255.255.255.0
dns-server 10.23.20.1
default-router 10.23.20.1
tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.20.1/Polycom
ntp-server 10.10.20.1
timezone-offset -5:00
option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2
!
ip crypto
!
crypto ike policy 100
initiate aggressive
respond anymode
local-id fqdn JDI_NV3120_4
peer xxx.xxx.xxx.xxx
attribute 1
encryption 3des
hash md5
authentication pre-share
!
crypto ike remote-id fqdn JDI_NV7100 preshared-key xxxxxxxxxxxxxxxx ike-policy 100 crypto map VPN 10 no-mode-config no-xauth
crypto ike remote-id address xxx.xxx.xxx.xxx preshared-key xxxxxxxxxxxxxxxx ike-policy 100 crypto map VPN 10 no-mode-config no-xauth
!
ip crypto ipsec transform-set esp-3des-esp-md5-hmac esp-3des esp-md5-hmac
mode tunnel
!
ip crypto map VPN 10 ipsec-ike
description JDI_NV7100
match address ip VPN-10-vpn-selectors1
set peer xxx.xxx.xxx.xxx
set transform-set esp-3des-esp-md5-hmac
reverse-route
ike-policy 100
!
qos map eth0/1QosWizard 20
match list acleth0/1QosWizRTP20
shape average 10000000
qos map eth0/1QosWizard 21
match list acleth0/1QosWizSignal21
set dscp 26
!
vlan 1
name "Default"
!
vlan 2
name "Voice"
!
!
interface loop 1
ip address 192.168.60.4 255.255.255.255
ip mtu 1500
no shutdown
!
interface eth 0/1
ip address dhcp hostname "NetVanta3120"
ip access-policy Public
ip crypto map VPN
media-gateway ip primary
qos-policy out eth0/1QosWizard
no shutdown
no lldp send-and-receive
!
!
interface switchport 0/1
spanning-tree edgeport
no shutdown
switchport mode trunk
switchport voice vlan 2
!
interface switchport 0/2
spanning-tree edgeport
no shutdown
switchport mode trunk
switchport voice vlan 2
!
interface switchport 0/3
spanning-tree edgeport
no shutdown
switchport mode trunk
switchport voice vlan 2
!
interface switchport 0/4
spanning-tree edgeport
no shutdown
switchport mode trunk
switchport voice vlan 2
!
!
interface vlan 1
ip address 10.23.10.1 255.255.255.0
ip access-policy Private
no shutdown
!
interface vlan 2
ip address 10.23.20.1 255.255.255.0
ip mtu 1500
ip access-policy Private
media-gateway ip primary
no awcp
no shutdown
!
interface modem 0/1
shutdown
!
interface tunnel 1 gre ip
description Tunnel 1
ip address 192.168.58.1 255.255.255.252
media-gateway ip primary
tunnel source 192.168.60.4
tunnel destination 192.168.50.4
keepalive
no shutdown
!
!
!
ip access-list standard wizard-ics
remark Internet Connection Sharing
permit any
!
ip access-list extended acleth0/1QosWizRTP20
permit ip 10.23.20.0 0.0.0.255 any
!
ip access-list extended acleth0/1QosWizSignal21
permit udp any any eq 5060
permit tcp any any eq 5060
!
ip access-list extended self
remark Traffic to UNIT
permit ip any any log
!
ip access-list extended VPN-10-vpn-selectors1
permit gre host 192.168.60.4 host 192.168.50.4 log
!
ip access-list extended web-acl-3
permit tcp any any eq https log
permit tcp any any eq ssh log
permit icmp any any echo log
!
ip access-list extended web-acl-7
remark Inter VLAN
permit ip 10.23.10.0 0.0.0.255 10.10.20.0 0.0.0.255
permit ip 10.23.20.0 0.0.0.255 10.10.20.0 0.0.0.255
permit ip 10.23.20.0 0.0.0.255 10.20.20.0 0.0.0.255
permit ip 10.23.20.0 0.0.0.255 10.21.20.0 0.0.0.255
permit ip 10.23.20.0 0.0.0.255 10.22.20.0 0.0.0.255
permit ip 10.23.20.0 0.0.0.255 host 192.168.58.2 log
!
ip policy-class Private
allow list VPN-10-vpn-selectors1 stateless
allow list self self
allow list web-acl-7 stateless
nat source list wizard-ics interface eth 0/1 overload
!
ip policy-class Public
allow reverse list VPN-10-vpn-selectors1 stateless
allow list web-acl-3 self
!
!
ip route 10.10.20.0 255.255.255.0 tunnel 1
ip route 10.20.20.0 255.255.255.0 tunnel 1
ip route 10.21.20.0 255.255.255.0 tunnel 1
ip route 10.22.20.0 255.255.255.0 tunnel 1
!
no tftp server
no tftp server overwrite
http server
http secure-server
no snmp agent
no ip ftp server
ip ftp server default-filesystem flash
no ip scp server
no ip sntp server
!
!
!
!
sip udp 5060
sip tcp 5060
!
!
!
line con 0
no login
7100:(Abreviated)
!
hostname "JDI_NV7100"
enable password encrypted 2c241ab79aadeba05c38fcef19aa7aba1013
!
clock timezone -5-Eastern-Time
!
ip subnet-zero
ip classless
ip routing
ipv6 unicast-routing
domain-proxy
name-server 8.8.8.8 8.8.4.4
!
!
no auto-config
!
event-history on
no logging forwarding
logging email on
logging email priority-level fatal
logging email receiver-ip asp-submit.xxxxxx.net
logging email address-list andrew@xxxxxx.com
logging email error-report address-list andrew@xxxxxx.com
logging email sender nv7100@xxxxxx.com
!
!
service password-encryption
!
portal-list "phones" ftp
!
username "xxxxx" password encrypted "171fe73879349b8cf94b8c2154f6ae69bcb2"
username "xxxxx" portal-list "phones" password encrypted "1c1797c7329532b1385aea66d25d29c9883c"
username "xxxxx" password encrypted "161e69827b7883222cd2f99f9d434ab7057c"
!
!
ip firewall
ip firewall stealth
no ip firewall alg msn
no ip firewall alg mszone
no ip firewall alg h323
!
!
!
!
!
!
!
!
!
!
!
no dot11ap access-point-control
!
!
!
!
!
!
!
ip dhcp database local
ip dhcp excluded-address 10.10.20.1 10.10.20.19
!
ip dhcp pool "LAN_pool"
network 10.10.10.0 255.255.255.0
dns-server 10.10.10.1
netbios-node-type h-node
default-router 10.10.10.1
tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.10.1/Polycom
ntp-server 10.10.10.1
timezone-offset -5:00
option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2
!
ip dhcp pool "VoIP_pool"
network 10.10.20.0 255.255.255.0
dns-server 10.10.20.1
netbios-node-type h-node
default-router 10.10.20.1
tftp-server ftp://xxxxxxxx:xxxxxxxx@10.10.20.1/Polycom
ntp-server 10.10.20.1
timezone-offset -5:00
option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=xxxxxxxx,FtpPassword=xxxxxxxx,Layer2Tagging=True,VlanID=2
!
!
!
!
!
!
!
ip crypto
!
crypto ike policy 100
no initiate
respond aggressive
local-id fqdn JDI_NV7100
peer any
attribute 1
encryption 3des
hash md5
authentication pre-share
!
crypto ike remote-id fqdn JDI_NV3120_1 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 10 no-mode-config no-xauth
crypto ike remote-id fqdn JDI_NV3120_2 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 20 no-mode-config no-xauth
crypto ike remote-id fqdn JDI_NV3120_3 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 30 no-mode-config no-xauth
crypto ike remote-id fqdn JDI_NV3120_4 preshared-key xxxxxxxxxxxx ike-policy 100 crypto map VPN 40 no-mode-config no-xauth
!
!
ip crypto ipsec transform-set esp-3des-esp-md5-hmac esp-3des esp-md5-hmac
mode tunnel
!
ip crypto map VPN 10 ipsec-ike
description JDI_NV3120_1
match address ip VPN-10-vpn-selectors
set transform-set esp-3des-esp-md5-hmac
ike-policy 100
ip crypto map VPN 20 ipsec-ike
description JDI_NV3120_2
match address ip VPN-20-vpn-selectors
set transform-set esp-3des-esp-md5-hmac
ike-policy 100
ip crypto map VPN 30 ipsec-ike
description JDI_NV3120_3
match address ip VPN-30-vpn-selectors
set transform-set esp-3des-esp-md5-hmac
ike-policy 100
ip crypto map VPN 40 ipsec-ike
description JDI_NV3120_4
match address ip VPN-40-vpn-selectors
set transform-set esp-3des-esp-md5-hmac
ike-policy 100
!
!
!
!
vlan 1
name "Default"
!
vlan 2
name "VoIP"
!
vlan 5
name "Guest"
!
!
interface loop 1
ip address 192.168.50.1 255.255.255.255
ip mtu 1500
no shutdown
interface loop 2
ip address 192.168.50.2 255.255.255.255
ip mtu 1500
no shutdown
interface loop 3
ip address 192.168.50.3 255.255.255.255
ip mtu 1500
no shutdown
interface loop 4
ip address 192.168.50.4 255.255.255.255
ip mtu 1500
no shutdown
!
interface eth 0/0
ip address xxx.xxx.xxx.xxx 255.255.255.248
ip access-policy Public
ip crypto map VPN
media-gateway ip primary
no shutdown
no lldp send-and-receive
!
!
interface eth 0/1
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/2
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/3
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/4
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/5
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/6
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/7
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/8
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/9
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/10
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/11
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/12
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/13
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/14
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/15
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/16
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/17
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/18
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/19
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/20
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/21
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/22
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/23
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/24
spanning-tree edgeport
no shutdown
switchport mode trunk
switchport trunk native vlan 5
!
!
!
interface gigabit-eth 0/1
no shutdown
switchport mode trunk
!
!
interface gigabit-eth 0/2
description 1638P
no shutdown
switchport mode trunk
!
!
!
!
interface vlan 1
ip address dhcp
ip mtu 1500
ip access-policy Private
no shutdown
!
interface vlan 2
ip address 10.10.20.1 255.255.255.0
ip access-policy Private
media-gateway ip primary
no shutdown
!
interface vlan 5
description Guest WiFi
no ip address
no awcp
no shutdown
!
!
interface t1 1/1
description Windstream PRI
system-timing primary
tdm-group 1 timeslots 1-22,24 speed 64
no shutdown
!
!
interface pri 1
description pri 1
connect t1 1/1 tdm-group 1
no shutdown
!
!
interface fxs 0/1
no shutdown
!
interface fxs 0/2
no shutdown
!
!
interface fxo 0/1
no shutdown
!
interface fxo 0/2
no shutdown
!
!
interface tunnel 1 gre ip
description Tunnel 1
ip address 192.168.55.2 255.255.255.252
media-gateway ip primary
tunnel source 192.168.50.1
tunnel destination 192.168.60.1
keepalive
no shutdown
!
!
interface tunnel 2 gre ip
description Tunnel 2
ip address 192.168.56.2 255.255.255.252
media-gateway ip primary
tunnel source 192.168.50.2
tunnel destination 192.168.60.2
keepalive
no shutdown
!
!
interface tunnel 3 gre ip
description Tunnel 3
ip address 192.168.57.2 255.255.255.252
media-gateway ip primary
tunnel source 192.168.50.3
tunnel destination 192.168.60.3
keepalive
no shutdown
!
!
interface tunnel 4 gre ip
description Tunnel 4
ip address 192.168.58.2 255.255.255.252
media-gateway ip primary
tunnel source 192.168.50.4
tunnel destination 192.168.60.4
keepalive
no shutdown
!
!
isdn-group 1
!
!
isdn-group 2
connect pri 1
!
isdn-number-template 1 prefix "" subscriber NXX-XXXX
isdn-number-template 2 prefix "" national NXX-NXX-XXXX
isdn-number-template 3 prefix 011 international X$
isdn-number-template 4 prefix "" unknown NXX
isdn-number-template 5 prefix "" unknown NXXX
isdn-number-template 6 prefix 1 national NXX-NXX-XXXX
!
!
!
!
!
!
ip access-list standard NAT
remark NAT list NAT
!
!
ip access-list extended Admin
remark Admin Access
permit tcp any any eq https log
permit tcp any any eq ssh log
!
ip access-list extended InterVLAN
remark Voice / Data VLAN Traffic
permit ip 10.10.10.0 0.0.0.255 10.10.20.0 0.0.0.255
permit ip 10.10.20.0 0.0.0.255 10.10.10.0 0.0.0.255
permit ip 10.10.20.0 0.0.0.255 10.20.10.0 0.0.0.255 log
permit ip 10.10.20.0 0.0.0.255 10.20.20.0 0.0.0.255
permit ip 10.10.20.0 0.0.0.255 10.21.10.0 0.0.0.255 log
permit ip 10.10.20.0 0.0.0.255 10.21.20.0 0.0.0.255 log
permit ip 10.10.20.0 0.0.0.255 10.22.10.0 0.0.0.255 log
permit ip 10.10.20.0 0.0.0.255 10.22.20.0 0.0.0.255 log
permit ip 10.10.20.0 0.0.0.255 10.23.10.0 0.0.0.255 log
permit ip 10.10.20.0 0.0.0.255 10.23.20.0 0.0.0.255 log
!
ip access-list extended self
remark Traffic to Netvanta
permit ip any any log
!
ip access-list extended VPN-10-vpn-selectors
permit gre host 192.168.50.1 host 192.168.60.1
!
ip access-list extended VPN-20-vpn-selectors
permit gre host 192.168.50.2 host 192.168.60.2
!
ip access-list extended VPN-30-vpn-selectors
permit gre host 192.168.50.3 host 192.168.60.3
!
ip access-list extended VPN-40-vpn-selectors
permit gre host 192.168.50.4 host 192.168.60.4
!
!
!
!
no ip policy-class NAT rpf-check
ip policy-class NAT
allow list self self
!
ip policy-class Private
allow list VPN-40-vpn-selectors stateless
allow list VPN-30-vpn-selectors stateless
allow list VPN-20-vpn-selectors stateless
allow list VPN-10-vpn-selectors stateless
allow list self self
allow list InterVLAN stateless
nat source list NAT interface eth 0/0 overload
!
ip policy-class Public
allow reverse list VPN-10-vpn-selectors stateless
allow reverse list VPN-30-vpn-selectors stateless
allow reverse list VPN-20-vpn-selectors stateless
allow reverse list VPN-40-vpn-selectors stateless
allow list Admin self
!
!
!
ip route 0.0.0.0 0.0.0.0 xxx.xxx.xxx.xxx
ip route 10.20.10.0 255.255.255.0 tunnel 1
ip route 10.20.20.0 255.255.255.0 tunnel 1
ip route 10.21.10.0 255.255.255.0 tunnel 2
ip route 10.21.20.0 255.255.255.0 tunnel 2
ip route 10.22.10.0 255.255.255.0 tunnel 3
ip route 10.22.20.0 255.255.255.0 tunnel 3
ip route 10.23.10.0 255.255.255.0 tunnel 4
ip route 10.23.20.0 255.255.255.0 tunnel 4
!
tftp server
tftp server overwrite
tftp server default-filesystem cflash
http server
http secure-server
no snmp agent
ip ftp server
ip ftp server default-filesystem cflash
no ip scp server
ip sntp server
ip sntp server send-unsynced
!
!
!
!
!
!
!
!
!
sip
sip udp 5060
sip tcp 5060
!
!
10:55:33.904 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060
10:55:33.904 SIP.STACK MSG INVITE sip:143@10.23.20.20:5060 SIP/2.0
10:55:33.904 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:33.904 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>
10:55:33.904 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:33.904 SIP.STACK MSG CSeq: 1 INVITE
10:55:33.905 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32
10:55:33.905 SIP.STACK MSG Alert-Info: <http://127.0.0.1/Bellcore-dr2>
10:55:33.905 SIP.STACK MSG Max-Forwards: 70
10:55:33.905 SIP.STACK MSG Supported: 100rel,replaces
10:55:33.905 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
10:55:33.905 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E
10:55:33.906 SIP.STACK MSG Contact: <sip:192.168.58.2:5060;transport=UDP>
10:55:33.906 SIP.STACK MSG Content-Type: application/sdp
10:55:33.906 SIP.STACK MSG Content-Length: 255
10:55:33.906 SIP.STACK MSG
10:55:33.906 SIP.STACK MSG v=0
10:55:33.906 SIP.STACK MSG o=- 1435157735 1 IN IP4 192.168.58.2
10:55:33.907 SIP.STACK MSG s=-
10:55:33.907 SIP.STACK MSG c=IN IP4 192.168.58.2
10:55:33.907 SIP.STACK MSG t=0 0
10:55:33.907 SIP.STACK MSG m=audio 10668 RTP/AVP 0 18 101
10:55:33.907 SIP.STACK MSG a=silenceSupp:off - - - -
10:55:33.908 SIP.STACK MSG a=rtpmap:0 PCMU/8000
10:55:33.908 SIP.STACK MSG a=rtpmap:18 G729/8000
10:55:33.908 SIP.STACK MSG a=fmtp:18 annexb=no
10:55:33.908 SIP.STACK MSG a=rtpmap:101 telephone-event/8000
10:55:33.908 SIP.STACK MSG a=fmtp:101 0-15
10:55:33.908 SIP.STACK MSG
10:55:34.032 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060
10:55:34.032 SIP.STACK MSG SIP/2.0 100 Trying
10:55:34.032 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32
10:55:34.032 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:34.032 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:55:34.033 SIP.STACK MSG CSeq: 1 INVITE
10:55:34.033 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:34.033 SIP.STACK MSG Contact: <sip:143@10.23.20.20>
10:55:34.033 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:55:34.033 SIP.STACK MSG Accept-Language: en
10:55:34.033 SIP.STACK MSG Content-Length: 0
10:55:34.034 SIP.STACK MSG
10:55:34.098 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060
10:55:34.098 SIP.STACK MSG SIP/2.0 180 Ringing
10:55:34.098 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32
10:55:34.098 SIP.STACK MSG From: "DM" <sip:216xxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:34.098 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:55:34.098 SIP.STACK MSG CSeq: 1 INVITE
10:55:34.099 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:34.099 SIP.STACK MSG Contact: <sip:143@10.23.20.20>
10:55:34.099 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:55:34.099 SIP.STACK MSG Allow-Events: conference,talk,hold
10:55:34.099 SIP.STACK MSG Accept-Language: en
10:55:34.099 SIP.STACK MSG Require: 100rel
10:55:34.100 SIP.STACK MSG RSeq: 8193
10:55:34.100 SIP.STACK MSG Content-Length: 0
10:55:34.100 SIP.STACK MSG
10:55:34.103 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060
10:55:34.103 SIP.STACK MSG PRACK sip:143@10.23.20.20 SIP/2.0
10:55:34.103 SIP.STACK MSG From: "DM" <sip:216xxxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:34.103 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:55:34.103 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:34.104 SIP.STACK MSG CSeq: 2 PRACK
10:55:34.104 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a81ac5-713611fe
10:55:34.104 SIP.STACK MSG RAck: 8193 1 INVITE
10:55:34.104 SIP.STACK MSG Max-Forwards: 70
10:55:34.104 SIP.STACK MSG Supported: 100rel,replaces
10:55:34.105 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
10:55:34.105 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E
10:55:34.105 SIP.STACK MSG Content-Length: 0
10:55:34.105 SIP.STACK MSG
10:55:34.233 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060
10:55:34.233 SIP.STACK MSG SIP/2.0 200 OK
10:55:34.233 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a81ac5-713611fe
10:55:34.234 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:34.234 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:55:34.234 SIP.STACK MSG CSeq: 2 PRACK
10:55:34.234 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:34.234 SIP.STACK MSG Contact: <sip:143@10.23.20.20>
10:55:34.234 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:55:34.235 SIP.STACK MSG Accept-Language: en
10:55:34.235 SIP.STACK MSG Content-Length: 0
10:55:34.235 SIP.STACK MSG
10:55:42.032 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060
10:55:42.032 SIP.STACK MSG SIP/2.0 200 OK
10:55:42.032 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae1b-2a819fe-55ef8e32
10:55:42.032 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:42.033 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:55:42.033 SIP.STACK MSG CSeq: 1 INVITE
10:55:42.033 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:42.033 SIP.STACK MSG Contact: <sip:143@10.23.20.20>
10:55:42.033 SIP.STACK MSG Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
10:55:42.033 SIP.STACK MSG Supported: 100rel,replaces
10:55:42.034 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:55:42.034 SIP.STACK MSG Allow-Events: conference,talk,hold
10:55:42.034 SIP.STACK MSG Accept-Language: en
10:55:42.034 SIP.STACK MSG Content-Type: application/sdp
10:55:42.034 SIP.STACK MSG Content-Length: 185
10:55:42.034 SIP.STACK MSG
10:55:42.035 SIP.STACK MSG v=0
10:55:42.035 SIP.STACK MSG o=- 1435157742 1435157742 IN IP4 10.23.20.20
10:55:42.035 SIP.STACK MSG s=Polycom IP Phone
10:55:42.035 SIP.STACK MSG c=IN IP4 10.23.20.20
10:55:42.035 SIP.STACK MSG t=0 0
10:55:42.035 SIP.STACK MSG m=audio 2230 RTP/AVP 0 101
10:55:42.036 SIP.STACK MSG a=rtpmap:0 PCMU/8000
10:55:42.036 SIP.STACK MSG a=rtpmap:101 telephone-event/8000
10:55:42.036 SIP.STACK MSG
10:55:42.045 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060
10:55:42.046 SIP.STACK MSG ACK sip:143@10.23.20.20;transport=UDP SIP/2.0
10:55:42.046 SIP.STACK MSG From: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:55:42.046 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:55:42.046 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:55:42.046 SIP.STACK MSG CSeq: 1 ACK
10:55:42.047 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae23-2a839c9-36d84c78
10:55:42.047 SIP.STACK MSG Max-Forwards: 70
10:55:42.047 SIP.STACK MSG Supported: 100rel,replaces
10:55:42.047 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
10:55:42.047 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E
10:55:42.048 SIP.STACK MSG Contact: <sip:192.168.58.2:5060;transport=UDP>
10:55:42.048 SIP.STACK MSG Content-Length: 0
10:55:42.048 SIP.STACK MSG
10:55:48.734 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=10.10.20.1:5060
10:55:48.734 SIP.STACK MSG REGISTER sip:10.10.20.1 SIP/2.0
10:55:48.734 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bKe47b84c9D97D7DE2
10:55:48.734 SIP.STACK MSG From: "Jon" <sip:143@10.10.20.1>;tag=6CAB09F5-EDF7F966
10:55:48.735 SIP.STACK MSG To: <sip:143@10.10.20.1>
10:55:48.735 SIP.STACK MSG CSeq: 253 REGISTER
10:55:48.735 SIP.STACK MSG Call-ID: 5fa8bf59-f858bd92-c981813d@10.23.20.20
10:55:48.735 SIP.STACK MSG Contact: <sip:143@10.23.20.20>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
10:55:48.736 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:55:48.736 SIP.STACK MSG Accept-Language: en
10:55:48.736 SIP.STACK MSG Authorization: Digest username="143", realm="JohnDow.domain", nonce="54c5db851049", uri="sip:10.10.20.1", response="7e77880f648a4cc8cf0f8d1dfd91753c", algorithm=MD5
10:55:48.737 SIP.STACK MSG Max-Forwards: 70
10:55:48.737 SIP.STACK MSG Expires: 3600
10:55:48.737 SIP.STACK MSG Content-Length: 0
10:55:48.737 SIP.STACK MSG
10:55:48.743 SIP.STACK MSG Tx: UDP src=10.10.20.1:5060 dst=10.23.20.20:5060
10:55:48.743 SIP.STACK MSG SIP/2.0 200 OK
10:55:48.743 SIP.STACK MSG From: "Jon"<sip:143@10.10.20.1>;tag=6CAB09F5-EDF7F966
10:55:48.744 SIP.STACK MSG To: <sip:143@10.10.20.1>;tag=5574788-a0a1401-13c4-ae29-889f8197-ae29
10:55:48.744 SIP.STACK MSG Call-ID: 5fa8bf59-f858bd92-c981813d@10.23.20.20
10:55:48.744 SIP.STACK MSG CSeq: 253 REGISTER
10:55:48.744 SIP.STACK MSG Contact: <sip:143@10.23.20.20>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
10:55:48.744 SIP.STACK MSG Expires: 3600
10:55:48.745 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bKe47b84c9D97D7DE2
10:55:48.745 SIP.STACK MSG Supported: 100rel,replaces
10:55:48.745 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
10:55:48.745 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E
10:55:48.745 SIP.STACK MSG Content-Length: 0
10:55:48.745 SIP.STACK MSG
10:55:48.748 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060
10:55:48.749 SIP.STACK MSG NOTIFY sip:143@10.23.20.20:5060 SIP/2.0
10:55:48.749 SIP.STACK MSG From: <sip:mwi@192.168.58.2:5060>;tag=554c5a8-a0a1401-13c4-ae29-ab59ea31-ae29
10:55:48.751 SIP.STACK MSG To: <sip:143@192.168.58.2:5060>
10:55:48.751 SIP.STACK MSG Call-ID: 554c5a8-a0a1401-13c4-ae29-ef5a8e1e-ae29@192.168.58.2
10:55:48.751 SIP.STACK MSG CSeq: 1 NOTIFY
10:55:48.752 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2:5060;branch=z9hG4bK-ae29-2a853f5-3e832a24
10:55:48.752 SIP.STACK MSG Event: message-summary
10:55:48.752 SIP.STACK MSG Subscription-State: active
10:55:48.752 SIP.STACK MSG Max-Forwards: 70
10:55:48.752 SIP.STACK MSG Content-Type: application/simple-message-summary
10:55:48.752 SIP.STACK MSG Content-Length: 22
10:55:48.752 SIP.STACK MSG
10:55:48.753 SIP.STACK MSG Messages-Waiting: no
10:55:48.753 SIP.STACK MSG
10:55:48.864 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060
10:55:48.864 SIP.STACK MSG SIP/2.0 200 OK
10:55:48.864 SIP.STACK MSG Via: SIP/2.0/UDP 192.168.58.2;branch=z9hG4bK-ae29-2a853f5-3e832a24
10:55:48.865 SIP.STACK MSG From: <sip:mwi@192.168.58.2:5060>;tag=554c5a8-a0a1401-13c4-ae29-ab59ea31-ae29
10:55:48.865 SIP.STACK MSG To: "Jon" <sip:143@192.168.58.2:5060>;tag=E7F9CA0E-F1FCE2B1
10:55:48.865 SIP.STACK MSG CSeq: 1 NOTIFY
10:55:48.865 SIP.STACK MSG Call-ID: 554c5a8-a0a1401-13c4-ae29-ef5a8e1e-ae29@192.168.58.2
10:55:48.865 SIP.STACK MSG Contact: <sip:143@10.23.20.20>
10:55:48.865 SIP.STACK MSG Event: message-summary
10:55:48.866 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:55:48.866 SIP.STACK MSG Accept-Language: en
10:55:48.866 SIP.STACK MSG Content-Length: 0
10:55:48.866 SIP.STACK MSG
JDI_NV7100#
JDI_NV7100#
JDI_NV7100#
10:56:04.430 SIP.STACK MSG Rx: UDP src=10.23.20.20:5060 dst=192.168.58.2:5060
10:56:04.430 SIP.STACK MSG BYE sip:192.168.58.2:5060;transport=udp SIP/2.0
10:56:04.430 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bK44d5ff9aA5D3CF55
10:56:04.431 SIP.STACK MSG From: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:56:04.431 SIP.STACK MSG To: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:56:04.431 SIP.STACK MSG CSeq: 1 BYE
10:56:04.431 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:56:04.431 SIP.STACK MSG Contact: <sip:143@10.23.20.20>
10:56:04.432 SIP.STACK MSG User-Agent: PolycomVVX-VVX_500-UA/4.1.6.5374_0004f26b1f3e
10:56:04.432 SIP.STACK MSG Accept-Language: en
10:56:04.432 SIP.STACK MSG Max-Forwards: 70
10:56:04.432 SIP.STACK MSG Content-Length: 0
10:56:04.432 SIP.STACK MSG
10:56:04.435 SIP.STACK MSG Tx: UDP src=192.168.58.2:5060 dst=10.23.20.20:5060
10:56:04.435 SIP.STACK MSG SIP/2.0 200 OK
10:56:04.435 SIP.STACK MSG From: "Jon" <sip:143@192.168.58.2:5060>;tag=C537E985-9E72816
10:56:04.436 SIP.STACK MSG To: "DM" <sip:216xxxxxxx@192.168.58.2:5060;transport=UDP>;tag=5556828-a0a1401-13c4-ae1b-bb133e8b-ae1b
10:56:04.436 SIP.STACK MSG Call-ID: 55bb580-a0a1401-13c4-ae1b-a77dc8a7-ae1b@192.168.58.2
10:56:04.436 SIP.STACK MSG CSeq: 1 BYE
10:56:04.436 SIP.STACK MSG Via: SIP/2.0/UDP 10.23.20.20;branch=z9hG4bK44d5ff9aA5D3CF55
10:56:04.436 SIP.STACK MSG Supported: 100rel,replaces
10:56:04.436 SIP.STACK MSG Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
10:56:04.437 SIP.STACK MSG User-Agent: ADTRAN_NetVanta_7100/R11.4.0.E
10:56:04.438 SIP.STACK MSG Content-Length: 0
10:56:04.438 SIP.STACK MSG
Andrew can a user from the new site, call another user at a different remote site? So a remote site to remote site call.
-Mark
Yes, without any trouble. I can have him double check this, but he does call at least one of the other remotes. Only issue there was a conference call that he was on with other users main and remotes, after 45 minutes he lost audio and could not re-establish.
Andrew,
Debug looks good from what I can tell. I teach this exact application in the ATSE/UCAS class.
ADTRAN always recommends using Loopback addresses when the 7100 is connecting to remote sites. If not you will have one way audio issues like what your having.
Another thing is you need to add this command to all your tunnel interfaces “ip mtu 1400” because you are encapsulating a GRE header with a VPN header and that can cause dropped packets if you use this command.
The only really way to troubleshoot this is to get into the units and look at the debug realtime with looking to the firewall sessions.
You will need to call into support to pinpoint exactly where this issue is. Sorry that I was not able to be of further assistance to you.
-Mark
Thanks, I just put a call into the group. I will set the MTU on the interfaces.
Andrew,
Once you get the resolution, can you post the outcome here so I know what the problem was and so that others can benefit from it as well.
Thanks,
-Mark
Last night i pushed an upgrade to the 7100 to go from R11.4.0 to R11.4.3 and got the phone up to 4.1.8 from 4.1.6 and it appears to have made the difference. I am not sure why as the first 3 sites running on 4.1.6 and with the 7100 on R11.4.0 were working the whole time.
Andrew,
Thanks for the response and the update to the post. Yes interesting about the phone firmware. Glad all is working.
-Mark