Outbound Caller ID Replacement

[stuart]

HI -

I've got a 6310 and our hosted VOIP provider is sending wrong caller ID information that being transmitted out a PRI. Is there a way to override outbound Caller ID per extension. i.e.. match dialing extension to the correct number to be shown on the external phone when ringing?

Thanks

[Anonymous · Accepted solution]

Stuart,

Caller ID (ANI) can be overwritten in a few different places within the unit, but I would likely need to know more about the application by seeing the complete configuration and the debug output for a test call.  Below are the typical debug commands we use.

debug sip stack message

debug voice verbose

debug isdn L2-formatted

Feel free to reply on this post with a "cleaned" version of your unit's configuration and the debug output and I would be glad to look it over.  As one example of how this number might be changed, you can do a standard match and substitution on an egress trunk.

voice trunk T01 type sip

  match ani 1000 substitute 5552000

  match ani 1001 substitute 5553000

Hope this helps!

David