I have a TA 924e that I've configured to run from fxs 0/1 to a bogen adp1 (an analog wall intercom). The Bogen hotline's to another SIP extension - a Cisco SPA504g. When I call out or in from the Bogen the calls ring, pickup, hang-up fine, so the signalling appears to work flawlessly. The audio, however, is another story. There's also a strange noise Bogen desides to make (see attached audio clip).
Problems:
I'm stumped. I scoured every command for the fxs interface and voice user for anything that sounded like a possible solution...
(Adtran support ticket: RQST00001311735)
Andrew,
I think, the chattering is the Bogen's relay for it's ringer being tripped when it receives the call.
I would try the following:
1. If a analog phone is used instead of the bogen , does the phone , receive the call ?
2. On the adtran, lets try adjusting these settings, which I would do 1 at a time. Place
a call and see if it is answered with each change.
a) TA924e(config-fxs 0/1)#battery-mode high
b) TA924e(config-fxs 0/1)#ring-voltage 70
c) TA924e(config-fxs 0/1)# impedance 600r
d) TA924e(config-fxs 0/1)# Impedance 900c
Also, is there any specific reason you are using A1.04.00.E firmware ? I would upgrade
unless you are standardizing on that release. You might want to upgrade the firmware
before the above. If that is a possibility. I would be interested if any of the suggestions fixed the issue.
Andrew,
I think, the chattering is the Bogen's relay for it's ringer being tripped when it receives the call.
I would try the following:
1. If a analog phone is used instead of the bogen , does the phone , receive the call ?
2. On the adtran, lets try adjusting these settings, which I would do 1 at a time. Place
a call and see if it is answered with each change.
a) TA924e(config-fxs 0/1)#battery-mode high
b) TA924e(config-fxs 0/1)#ring-voltage 70
c) TA924e(config-fxs 0/1)# impedance 600r
d) TA924e(config-fxs 0/1)# Impedance 900c
Also, is there any specific reason you are using A1.04.00.E firmware ? I would upgrade
unless you are standardizing on that release. You might want to upgrade the firmware
before the above. If that is a possibility. I would be interested if any of the suggestions fixed the issue.
Great!
Upgraded to A5.02.00.E
and added high-voltage mode and impedance 900c
Chattering now gone. Audio is also working now!
However, after upgrading the firmware, anything off the fxs interfaces won't receive inbound calls. Outbound calls work fine. I setup two test phones on the FXS, one is the door intercom and another is a normal station phone. SIP phones registering to the same hosted PBX on the LAN receive calls fine. I had this same problem on another unit (also a 924e) after upgrading the firmware. I'm sure it's just a config change that needs to be made, just haven't been able to pin it down yet.
Andrew,
Thanks for posting to our Support Community. We would likely need to see the output of the following debug commands for a given test call in order to understand why the call isn't sent to the FXS port. I've commented each below in case you want to know what to look for in each debug command output.
Feel free to reply with your debug output, but just make sure to remove any sensitive information such as IP addresses and phone numbers. In some longer debug captures, this is a laborious process, so you may want to submit that debug through our regular Technical Support line, 888-423-8726.
Thanks again for posting!
David
Andrew,
I went ahead and marked this post as "assumed answered". Feel free to mark any correct or helpful answers from this post. If you still need assistance with this issue I would be more than happy to help, just let me know in a reply.
Thanks,
David
Andrew-jive,
I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.
Thanks,
David