Unable to load NetVanta UC Server Add-in

[h_oropallo]

We have one client a fresh install of Windows 7 with Office 2013 that we are unable to install the add-in.  When trying to install the Outlook2007AddIn.vsto we receive a message that is it not a valid Office Add-in.  We are running version ucClient v5.2.

Also tried to execute the Outlook 2007Addin, we receive the message "downloading file:  c:\program files (x86)/ADTRAN/NetVanta UC client/Bin/Microsoft.Vbe>Interop.Forms.dll did not succeed.

We have another Windows 7 with Office 2013 computer that the UC Client installed correctly.  Not sure what is different about this system.

Thanks for you assistance.

[Anonymous]

Is this the 64-bit version of Outlook?  If so, I believe they still have a known issue with that.  The workaround would be to uninstall the 64-bit verison and install the 32-bit version and then try the add-in.  I believe?

[h_oropallo]

This is the 32-bit version of Outlook.

[Anonymous]

Ok, sorry.  I would have to throw this to Adtran support then.

[Anonymous]

The add on is only supported for the following email clients

Taken from the UC Server 5.4 release notes <https://supportforums.adtran.com/docs/DOC-6027>:

3.2.3.4 Email Clients for Unified Messaging

NetVanta UC Client integrates with the following email clients for Unified Messaging:

 Microsoft Outlook 2002/XP, 2003 SP3 and 2007

 Microsoft Outlook 2010 32/64 bit

 IBM Lotus Notes™ 6.0x, 6.5.x, 7.0, 8.0

I am not sure when Outlook 2013 will be supported.

-Mark

[h_oropallo]

thank you

[Anonymous · Accepted solution]

I just wanted to update this thread to let everyone know Outlook 2013 support was added in UC 5.4.1:

NetVanta Unified Communications Server Version 5.4.1 Release Notes