User Not Available (VPN)

[Anonymous]

Hi!!!!!

I have a VPN running, Central (NV 7100) - Remote (NV 3130), configure an Aastra 55i IP Phone (Ext. 2195) close behind the NV 3130, I can make calls (extensions and local), if an extension registered by the IP Public (softphone Ext. 2138) call the remote extension (2195) tells me that is not available.

Can you help me please?

Regards!!!!!

[Anonymous · Accepted solution]

ricardo,

Aastra phones are not officially supported with the NetVanta 7100.  That does not mean it will not work though.  Can you reply with the output from a debug voice verbose and debug sip stack messages while recreating this issue?

Thanks,

Matt

[Anonymous]

I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.  For this specific issue I would need to see the debugs requested previously, but remember that Aastra phones are not officially supported with the NetVanta 7100.

Thanks,

Matt