Ring No Answer

[frank6160]

Has happened 3 times in last 2 weeks. Using 3 POTS lines  directed to a ring group (all ring) Polycom sets. Outgoing calls are not affected.  Firmware A4.03.00.SC.E. System reset clears issue.

[Anonymous]

frank6160,

  4.03 is a pretty old code you may want to review the release notes for some of the newer version to see if this problem is addresses.  It sounds like some sort of a resource leak occurring if a reset clears the issue.

John Wable

[Anonymous]

frank6160,

    A4.12.00 release notes do mention a couple of issues associated with Analog calls not being connected however the description is a little vague so it may or may not be the exact same thing:

• On occasion, an analog trunk would not connect to a new call on another analog trunk if the digit actions

were used in auto attendant.

• Call coverage to an external number (incoming FXO, outgoing FXO) did not always succeed.

John Wable

[Anonymous]

frank6160,

Were you able to resolve this issue?  If so please come back to this thread to update it with the solution so others can benefit from it.  If you still need assistance, reply with any updates, and either I or someone else from the community would be happy to help you troubleshoot further.

Thanks,

Matt

[frank6160 · Accepted solution]

Entire system failed,lost all IP programming. Could not default unit. Put another 7100 system in place and reprogrammed to get customer up and going.
With support help found trouble in startup config of old unit. Now at 5.X firmware.

[Anonymous]

Thanks for the update.  I went ahead and marked your last reply as the Correct Answer to make it more visible.

Thanks,

Matt

[Anonymous]

If you can share what the problem was in the startup-config of the old unit that would help other users too.

[frank6160]

Here what was found with help from tech support.

The primary system configuration was set to some random .biz file rather than startup-config. That meant the factory-default command wouldn't work properly

[Anonymous]

Thanks for coming back to update the post.