Scenario:
Four users in a ring group (all ring). Ring group allows 4 incoming calls.
2 users are on the phone one is not at desk
incoming line rings
picked up by fourth user
another call comes in
fourth user places current call in park orbit and hangs up handset
but is unable to answer the ringing call??
Phones are ADTRAN 712/706 with 2 buttons for extension, and status group for rest.
Tried this with a call queue as well, and placing a call in a park orbit does not seem to make you available.
Thoughts? Should be configured differently?
/rh
holbor,
I went ahead and flagged this post as “Assumed Answered.” If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.
Thanks,
Matt