touristsis
Thank you for providing this information. In the future please provide this output as an attachment as it makes it easier to download and review. I do not see any errors in these logs that would cause the phone registration to fail.
Send in the "3450-0004f243c441.cfg" and NV7100 configuration when available so we can troubleshoot further.
Thanks,
Charles
3450-0004f243c441.cfg
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- AOS GUI Generated Configuration File -->
<!-- Generated from AOS GUI on 04/18/2013 15:50:11 GMT-0500 -->
<phone1>
<reg reg.1.displayName="Test Polycom" reg.1.address="3450" reg.1.label="3450" reg.1.type="private" reg.1.auth.userId="3450" reg.1.auth.password="URVUkfUhyMcJDwPS" reg.1.server.1.address="10.10.30.1" reg.1.server.1.transport="DNSnaptr" reg.1.lineKeys="2" reg.1.callsPerLineKey="2"/>
<call>
<serverMissedCall call.serverMissedCall.1.enabled="0"/>
</call>
<dialplan>
<digitmap dialplan.1.digitmap="0|911|9,911|[1-8]xxx|9,[2-9]xxxxxx.T|9,[2-9]xx[2-9]xxxxxx|9,[0-1][2-9]xx[2-9]xxxxxx|9,011xxx.T|*[2-9][0123456789*].T|*1xx|#xx.#|xx.#|**xxxx"/>
</dialplan>
</phone1>
touristsis,
Could you reboot one of the phones with "debug sip stack message register" enabled?
Also, please copy the contents of 3450-0004f243c441.cfg in your reply
James,
I ran debug sip stack message
debug sip stack message register
debug sip user-registration
never get any out put from those. It stops at
2013.04.19 09:00:53 IP.FTP_SERVER (APPE) BINARY transfer of '0004f243c441-app.log' complete.
Did you get the 3450-0004f243c441.cfg? looks like me and you simutaneously post at same time.
touristsis
Thanks,
Charles
Sorry Charles, I was busy with another project. see.below.
!
! ADTRAN, Inc. OS version R10.7.0.E
! Boot ROM version A2.06.B2.01
! Platform: NetVanta 7100, part number 1200796E1
! Serial number LBADTN1243AE324
!
!
hostname "LDR_7100_2"
enable password encrypted ***************************
!
clock timezone -6-Central-Time
clock no-auto-correct-DST
!
ip subnet-zero
ip classless
ip routing
ipv6 unicast-routing
domain-proxy
name-server 10.64.100.240
!
!
no auto-config
!
event-history on
no logging forwarding
no logging email
!
service password-encryption
!
portal-list "phones" ftp
!
username "admin" password encrypted "**************************
username "polycomftp" portal-list "phones" password encrypted "***********************************
!
!
ip firewall
ip firewall stealth
no ip firewall alg msn
no ip firewall alg mszone
no ip firewall alg h323
!
!
!
!
!
!
!
!
!
!
!
no dot11ap access-point-control
!
!
!
!
!
!
ip dhcp database local
!
ip dhcp pool "Voip2"
network 10.10.30.0 255.255.255.0
dns-server 10.10.30.1
default-router 10.10.30.1
tftp-server ftp://polycomftp:password@10.10.30.1/polycom
option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.30.1:/ADTRAN,FtpLogin=polycomftp,FtpPassword=password,Layer2Tagging=True,VlanID=4
!
!
!
!
!
!
!
!
!
!
!
!
!
!
vlan 1
name "Default"
!
vlan 2
name "Voip"
!
vlan 3
name "data"
!
vlan 4
name "VoIP 2"
!
!
interface eth 0/0
ip address dhcp hostname "NV7100"
ip access-policy Public
media-gateway ip primary
no shutdown
no lldp send-and-receive
!
!
interface eth 0/1
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/2
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/3
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/4
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/5
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/6
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/7
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/8
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/9
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/10
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/11
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/12
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/13
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/14
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/15
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/16
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/17
speed 10
half-duplex
spanning-tree edgeport
shutdown
switchport mode trunk
!
!
interface eth 0/18
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/19
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/20
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/21
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/22
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/23
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface eth 0/24
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
!
interface gigabit-eth 0/1
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
interface gigabit-eth 0/2
speed 10
half-duplex
spanning-tree edgeport
no shutdown
switchport mode trunk
!
!
!
!
interface vlan 4
description VoIP 2
ip address 10.10.30.1 255.255.255.0
ip mtu 1500
ip access-policy Private
no rtp quality-monitoring
no awcp
no shutdown
!
!
interface fxs 0/1
no shutdown
!
interface fxs 0/2
no shutdown
!
!
interface fxo 0/1
no shutdown
!
interface fxo 0/2
no shutdown
!
isdn-number-template 1 prefix "" subscriber NXX-XXXX
isdn-number-template 2 prefix "" national NXX-NXX-XXXX
isdn-number-template 3 prefix 011 international X$
isdn-number-template 4 prefix "" unknown NXX
isdn-number-template 5 prefix "" unknown NXXX
isdn-number-template 6 prefix 1 national NXX-NXX-XXXX
!
!
!
!
!
!
!
ip access-list standard DEBUG
permit host 10.10.30.8
!
ip access-list standard NAT
remark Internet Connection Sharing
permit any
!
ip access-list standard wizard-ics
remark Internet Connection Sharing
permit any
!
!
ip access-list extended Admin
remark Admin Access
permit tcp any any eq https log
permit tcp any any eq ssh log
!
ip access-list extended InterVLAN
remark Voice / Data VLAN Traffic
permit ip 10.10.10.0 0.0.0.255 10.10.20.0 0.0.0.255
permit ip 10.10.20.0 0.0.0.255 10.10.10.0 0.0.0.255
!
ip access-list extended self
remark Traffic to NetVanta
permit ip any any log
!
!
!
!
ip policy-class Private
allow list self self
nat source list wizard-ics interface eth 0/0 overload
!
ip policy-class Public
! Implicit discard
!
!
!
ip route 0.0.0.0 0.0.0.0 10.10.30.240
!
tftp server
tftp server overwrite
tftp server default-filesystem cflash
http server
http secure-server
no snmp agent
ip ftp server
ip ftp server default-filesystem cflash
no ip scp server
ip sntp server
ip sntp server send-unsynced
!
!
!
!
!
!
!
!
!
ip sip
ip sip udp 5060
ip sip tcp 5060
!
!
!
!
!
!
!
!
!
!
!
!
!
voice dial-plan 2 internal-operator 0
voice dial-plan 3 extensions MXXX
voice dial-plan 4 local 9-NXX-XXXX
voice dial-plan 5 long-distance 9-1-NXX-NXX-XXXX
voice dial-plan 6 toll-free 9-1-800-NXX-XXXX
voice dial-plan 7 toll-free 9-1-888-NXX-XXXX
voice dial-plan 8 toll-free 9-1-877-NXX-XXXX
voice dial-plan 9 toll-free 9-1-866-NXX-XXXX
voice dial-plan 10 toll-free 9-1-855-NXX-XXXX
voice dial-plan 11 operator-assisted 9-0-NXX-NXX-XXXX
voice dial-plan 12 international 9-011-$
voice dial-plan 13 900-number 9-1-900-NXX-XXXX
voice dial-plan 14 900-number 9-1-976-NXX-XXXX
voice dial-plan 15 900-number 9-976-XXXX
!
!
!
!
voice class-of-service normal_users
override-passcode 6789
default-level
aa-dnd
block-caller-id
call-privilege extensions
call-privilege local
call-privilege long-distance
call-privilege operator-assisted
call-privilege specify-carrier
call-privilege toll-free
camp-on
disable-callwaiting
dnd
door-phone
external-fwd
forward
hold
hotel
logout-group
logout-queue
message-waiting
overhead-paging
park
pickup
program-user-speed
redial
remote-fwd
retrieve-park
return-last-call
send-to-vm
station-lock
system-speed
transfer
user-speed
!
voice class-of-service public_phones
override-passcode 1234
call-privilege extensions
call-privilege local
call-privilege toll-free
hold
overhead-paging
park
retrieve-park
transfer
!
voice class-of-service executive_users
aa-dnd
aa-initiate-permit $
block-caller-id
call-privilege extensions
call-privilege international
call-privilege local
call-privilege long-distance
call-privilege operator-assisted
call-privilege specify-carrier
call-privilege toll-free
call-privilege 900-number
camp-on
disable-callwaiting
dnd
door-phone
external-fwd
forward
hold
hotel
logout-group
logout-queue
message-waiting
overhead-paging
park
pickup
program-user-speed
redial
remote-fwd
retrieve-park
return-last-call
send-to-vm
station-lock
system-mode
system-speed
transfer
unlock-door
user-speed
!
voice class-of-service "door phone"
call-privilege extensions
!
voice codec-list g711_first
default
codec g711ulaw
codec g729
!
!
!
voice trunk T01 type analog supervision loop-start
blind-dial
caller-id
trunk-number 8200
connect fxo 0/1
rtp delay-mode adaptive
codec-list g711_first
!
voice trunk T02 type analog supervision loop-start
blind-dial
caller-id
trunk-number 8200
connect fxo 0/2
rtp delay-mode adaptive
codec-list g711_first
!
!
voice grouped-trunk ANALOG_FXO_TRUNKS
trunk T01
trunk T02
accept NXX-XXXX cost 0
accept 1-NXX-NXX-XXXX cost 0
accept 1-800-NXX-XXXX cost 0
accept 1-888-NXX-XXXX cost 0
accept 1-877-NXX-XXXX cost 0
accept 1-866-NXX-XXXX cost 0
accept 1-855-NXX-XXXX cost 0
accept 011-$ cost 0
accept 411 cost 0
accept 611 cost 0
accept 911 cost 0
accept 0-NXX-NXX-XXXX cost 0
accept 10-10-XXX-$ cost 0
reject 976-XXXX
reject 1-900-NXX-XXXX
reject 1-976-NXX-XXXX
!
voice autoattendant "DefaultAA" extension 8200
entry-filename "defaultAA.xml"
!
!
voice directory "SYSTEM"
description "The system directory"
!
voice coverage go_to_voicemail
default
coverage vm
!
!
voice mail max-login-attempts 3
!
!
voice mail class-of-service normal_voicemail
default-level
prompt-delete
!
!
voice mail class-of-service executive_voicemail
greeting-length-max 120
greeting-quota 5
message-length-max 600
message-quota 30
prompt-delete
!
!
!
voice ring-option "System Default"
description "System default ring option"
ring-type immediate
!
!
!
!
!
!
voice music-on-hold player System
default
file 1 LightOfDay.wav
!
!
!
ip sip authenticate
!
!
ip sip registrar
!
!
!
!
!
!
!
!
!
!
!
line con 0
no login
!
line telnet 0 4
login local-userlist
no shutdown
line ssh 0 4
login local-userlist
no shutdown
!
sntp server time.nist.gov
!
!
!
!
!
!
end
!
configure terminal
!
!
!
!
voice user 2001
connect fxs 0/1
cos "normal_users"
first-name "Analog FXS"
last-name "Port 0/1"
password encrypted "2622b51652bff45f7015d5cace18e9162d35"
coverage global go_to_voicemail
sip-authentication password encrypted "1e1aa742c2891bd23ae4dfcabae276c7347e"
codec-list g711_first
voicemail cos normal_voicemail
voicemail password encrypted "3b3f04c024158ab1b6d961202185124bef3f"
voicemail notify schedule Sunday 12:00 am
!
!
!
voice user 2002
connect fxs 0/2
cos "normal_users"
first-name "Analog FXS"
last-name "Port 0/2"
password encrypted "343092ec99d76d94b286649962d193cb80ee"
coverage global go_to_voicemail
sip-authentication password encrypted "353137ad1740f72c81782ec3266d6bc6f99f"
codec-list g711_first
no directory-include
voicemail cos normal_voicemail
voicemail password encrypted "353137ad1740f72c81782ec3266d6bc6f99f"
voicemail notify schedule Sunday 12:00 am
!
!
!
voice user 3450
connect sip
cos "normal_users"
first-name "Test"
last-name "Polycom"
password encrypted "252196406e7236d51a68834f6a8f51cf3304"
group-ring-call-waiting
coverage global go_to_voicemail
sip-authentication password encrypted "4050c48c7ef878b7ec9c09909fa3ad9158e9"
codec-list g711_first both
voicemail auth-mode password
voicemail cos normal_voicemail
voicemail password encrypted "1410d98cc24448d33d16eaa509eb5aef8ed3"
voicemail notify schedule Sunday 12:00 am
!
!
!
voice user 3451
connect sip
cos "normal_users"
first-name "Test 331"
last-name "Polycom 331"
password encrypted "2226c76989b7cc49da5ab592196a551b8c23"
group-ring-call-waiting
coverage global go_to_voicemail
sip-authentication password encrypted "1909166e52de38bdf9819439c5554770c902"
codec-list g711_first both
voicemail auth-mode password
voicemail cos normal_voicemail
voicemail password encrypted "43475f36f75fb13660802c7be4f5683a5ecd"
voicemail notify schedule Sunday 12:00 am
!
!
!
!
!
!
voice operator-group
type all
num-rings 4
member 2001
login-member 2001
member 2002
login-member 2002
coverage aa 8200
voicemail password encrypted "1e1aa742c2891bd23ae4dfcabae276c7347e"
!
!
!
!
ip sip database local
!
end
I've created three log files (debug) debug sip stack message, debug sip user-registration, debug ip dhcp server, debug ip ftp. I've put it on the ftp server. File is call log1, log2, and log 3. There is 2 ip 335 phone and 1 ip 331 phones. They all looks like they having the same error.
Could you try entering the following commands in the command line?
NV7100#config t
NV7100(config)#voice user 3450
NV7100(config-3450)#sip-auth password URVUkfUhyMcJDwPS
NV7100(config-3450)#end
NV7100#debug sip stack message register
The phone should keep attempting to register, so you should see a message come through. Please let me know if the phone successfully registers.
no luck. when I run debug sip stack message register, I get nothing back from the 7100. I've ran show sip user registration , it shows no phone register. Anything else you think I can try?
According to the phone config file, the phone should register to the VLAN 4 IP address of 10.10.30.1. However, there is no media-gateway setting on that interface. Please add "media-gateway ip primary" to that interface and retry.
Thanks James! You are awesome!