Outgoing caller ID for one user using main number instead of Alias

[dlevasseur]

Just had my 7100 replaced for the second time under our manufacturer warranty and all settings were transferred with the exception of the dial plan (which I already fixed) and now a new problem.  I set up a new user, set her name and her alias number just like I had always done for all my users.  When I call out from her phone (Adtran 712) it shows our main exernal number as her caller ID phone number rather than her Alias.

The alias number does work, I can call in to that number and her extension rings.  I just can't figure out why her ougoing isn't showing her Alias for the caller ID.

Any suggestions?

[Anonymous]

Hello dlevasseur,

Select the User Config settings tab from the User Accounts menu.

This will have the settings for External Caller ID Number.

Thank you,

[Anonymous]

I forgot to ask if you are using a SIP trunk for connection to the PSTN.

If you are then you should use SIP identities to set the external caller id info.

This can be found under the VoIP tab in the User Accounts menu.

[dlevasseur]

The PRI trunk is set to ISDN.  I just checked and none of my users have a SIP identity set and their caller ID information does show as their Alias phone numbers.  Making changes to the User Config "External Caller ID" has never changed anything for us.

[Anonymous]

When you say "SIP trunk PRI connection" I assume this means that you are connecting to the provider through the WAN port over VoIP and not a physical PRI.

Can you post the output of "debug sip stack messages"?

Run this while you place a call from the extension.

Thank you,

[dlevasseur]

Sorry I edited my post but didn't send out the updates. It is a physical PRI port and the trunk is labeled as ISDN not SIP.

Where do I run that command?

I'll be the first to admit that I don't know much about our system. I just wanted to try to help myself before calling ACES.

-Dan LeVasseur

Sent from my Android phone, please excuse any spelling mistakes.

[Anonymous]

If it's a PRI then the command will be "debug isdn l2-formatted".

This needs to be run from the command line.

Check with your provider that they are not blocking that specific caller id.

I know many providers that have a white list for caller id.

They usually add them as they hand out the DIDs but at times they forget.

[Anonymous]

Look at this document on instructions on how to access the command line:

[dlevasseur]

Debug info added above.

[dlevasseur]

Minntronix7100#debug isdn l2-formatted

Minntronix7100#

07:33:00.669 ISDN.L2_FMT PRI  1  ==============================================

07:33:00.669 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:21  Nr:15  P                             

07:33:00.670 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:00A5

07:33:00.670 ISDN.L2_FMT PRI  1        M - 05 SETUP

07:33:00.670 ISDN.L2_FMT PRI  1         IE - 04 BEARER CAPABILITY   Len=3

07:33:00.670 ISDN.L2_FMT PRI  1              80 Xfer Cap.:SPEECH

07:33:00.670 ISDN.L2_FMT PRI  1              90 Xfer Rate:64k

07:33:00.670 ISDN.L2_FMT PRI  1              A2 Layer 1:u-Law

07:33:00.670 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

07:33:00.670 ISDN.L2_FMT PRI  1              A1 Primary Rate

07:33:00.670 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

07:33:00.670 ISDN.L2_FMT PRI  1                 Pref/Excl:PREFERRED

07:33:00.670 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

07:33:00.670 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

07:33:00.671 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

07:33:00.671 ISDN.L2_FMT PRI  1              81 Channel:1

07:33:00.671 ISDN.L2_FMT PRI  1         IE - 6C CALLING PARTY #     Len=12

07:33:00.671 ISDN.L2_FMT PRI  1              21 Numb. Type:NATIONAL

07:33:00.671 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

07:33:00.671 ISDN.L2_FMT PRI  1              80 Presentation:ALLOWED

07:33:00.671 ISDN.L2_FMT PRI  1                 Ph.# 605884yyyy <-- This is our main phone number

07:33:00.671 ISDN.L2_FMT PRI  1         IE - 70 CALLED PARTY #      Len=11

07:33:00.671 ISDN.L2_FMT PRI  1              A1 Numb. Type:NATIONAL

07:33:00.671 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

07:33:00.671 ISDN.L2_FMT PRI  1                 Ph.# 605520xxxx  <-- This is my cell phone number

07:33:00.686 ISDN.L2_FMT PRI  1  ==============================================

07:33:00.686 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:15  Nr:22  P                             

07:33:00.686 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:80A5

07:33:00.686 ISDN.L2_FMT PRI  1        M - 02 CALL_PROC

07:33:00.686 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

07:33:00.686 ISDN.L2_FMT PRI  1              A9 Primary Rate

07:33:00.686 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

07:33:00.686 ISDN.L2_FMT PRI  1                 Pref/Excl:EXCLUSIVE

07:33:00.686 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

07:33:00.686 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

07:33:00.686 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

07:33:00.686 ISDN.L2_FMT PRI  1              81 Channel:1

07:33:03.366 ISDN.L2_FMT PRI  1  ==============================================

07:33:03.366 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:16  Nr:22  P                             

07:33:03.366 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:80A5

07:33:03.366 ISDN.L2_FMT PRI  1        M - 03 PROGRESS

07:33:03.366 ISDN.L2_FMT PRI  1         IE - 1E PROGRESS INDICATOR  Len=2

07:33:03.367 ISDN.L2_FMT PRI  1              82 Location:LN

07:33:03.367 ISDN.L2_FMT PRI  1              88 Description:INBAND AUDIO AVAIL

07:33:14.256 ISDN.L2_FMT PRI  1  ==============================================

07:33:14.256 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:22  Nr:17  P                             

07:33:14.256 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:00A5

07:33:14.256 ISDN.L2_FMT PRI  1        M - 45 DISCONNECT

07:33:14.257 ISDN.L2_FMT PRI  1         IE - 08 CAUSE               Len=2

07:33:14.257 ISDN.L2_FMT PRI  1              80 Location:U

07:33:14.257 ISDN.L2_FMT PRI  1              90 Cause:16 (NORMAL_CLEARING)

07:33:14.266 ISDN.L2_FMT PRI  1  ==============================================

07:33:14.266 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:17  Nr:23  P                             

07:33:14.266 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:80A5

07:33:14.266 ISDN.L2_FMT PRI  1        M - 4D RELEASE

07:33:14.276 ISDN.L2_FMT PRI  1  ==============================================

07:33:14.276 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:23  Nr:18  P                             

07:33:14.276 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:00A5

07:33:14.276 ISDN.L2_FMT PRI  1        M - 5A RELEASE_CMP

Minntronix7100#

Thanks for the help so far!

Message was edited by: matt - removed part of public phone number

[Anonymous]

From the debug that you supplied it appears the External Caller ID Number is not set for this user and it is likely using a global ANI substitution for the main number. Can you check the settings in the web interface for this user:

1 – Voice > User Accounts > select user and click Edit

2 – Click the User Config tab

3 – Set the External Caller ID Number to Custom Entry and enter the 10 digit number you want to use

4 – Click the Apply button at the bottom of the screen (don’t forget to also save the configuration)

If it appears correct there please respond with the output from a show run voice user xxxx where xxxx = the user's extension.  Please remove any senstivie information such as public phone numbers from the output.

Thanks,
Matt

[dlevasseur]

Matt,

As previously discussed, our caller ID information is not set on that screen.  Making changes to the External Caller ID Number makes no difference on any of my users.

Here is the output of the above command:

Minntronix7100#show run voice user 151

Building configuration...

!

!

!

voice user 151

  connect sip

  cos "normal_users"

  first-name "Robin"

  last-name "Hartley"

  password "xxxx"

  coverage global go_to_voicemail

  sip-authentication password "xxxx"

  codec-group g711_first

  alias 605882xxxx  <-- This is her correct Alias phone number

  voicemail auth-mode password

  voicemail cos normal_voicemail

  voicemail password "xxxx"

  voicemail notify schedule Sunday 12:00 am

!

!

end

Minntronix7100#

[Anonymous]

Setting the alias does not set outbound caller-id.  It is only used as a way to match inbound calls to users in the switchboard of the unit.  Please try setting the External Caller ID Number outlined above and then make a test call from that user's phone.  Post the output from another debug isdn l2-formatted in a reply.

Thanks,
Matt

[dlevasseur]

I'll try it again here in a bit, though I will say I have already tried it once and also NONE of my users have that field set at all and their caller ID information is correct.

[dlevasseur]

And here is the output with the External Caller ID Number set:

Minntronix7100#debug isdn l2-formatted

Minntronix7100#

09:20:30.347 ISDN.L2_FMT PRI  1  ==============================================

09:20:30.347 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:56  Nr:13  P                                                           

09:20:30.347 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:00D4

09:20:30.347 ISDN.L2_FMT PRI  1        M - 05 SETUP

09:20:30.347 ISDN.L2_FMT PRI  1         IE - 04 BEARER CAPABILITY   Len=3

09:20:30.347 ISDN.L2_FMT PRI  1              80 Xfer Cap.:SPEECH

09:20:30.347 ISDN.L2_FMT PRI  1              90 Xfer Rate:64k

09:20:30.348 ISDN.L2_FMT PRI  1              A2 Layer 1:u-Law

09:20:30.348 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

09:20:30.348 ISDN.L2_FMT PRI  1              A1 Primary Rate

09:20:30.348 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

09:20:30.348 ISDN.L2_FMT PRI  1                 Pref/Excl:PREFERRED

09:20:30.348 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

09:20:30.348 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

09:20:30.348 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

09:20:30.348 ISDN.L2_FMT PRI  1              81 Channel:1

09:20:30.348 ISDN.L2_FMT PRI  1         IE - 6C CALLING PARTY #     Len=12

09:20:30.348 ISDN.L2_FMT PRI  1              21 Numb. Type:NATIONAL

09:20:30.349 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

09:20:30.349 ISDN.L2_FMT PRI  1              80 Presentation:ALLOWED

09:20:30.349 ISDN.L2_FMT PRI  1                 Ph.# 605884yyyy  <---  Our outside main number again

09:20:30.349 ISDN.L2_FMT PRI  1         IE - 70 CALLED PARTY #      Len=11

09:20:30.349 ISDN.L2_FMT PRI  1              A1 Numb. Type:NATIONAL

09:20:30.349 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

09:20:30.349 ISDN.L2_FMT PRI  1                 Ph.# 605520xxxx <--- My Cell Phone number

09:20:30.369 ISDN.L2_FMT PRI  1  ==============================================

09:20:30.369 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:13  Nr:57  P                                                           

09:20:30.369 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:80D4

09:20:30.369 ISDN.L2_FMT PRI  1        M - 02 CALL_PROC

09:20:30.369 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

09:20:30.369 ISDN.L2_FMT PRI  1              A9 Primary Rate

09:20:30.369 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

09:20:30.369 ISDN.L2_FMT PRI  1                 Pref/Excl:EXCLUSIVE

09:20:30.369 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

09:20:30.369 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

09:20:30.369 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

09:20:30.370 ISDN.L2_FMT PRI  1              81 Channel:1

09:20:32.968 ISDN.L2_FMT PRI  1  ==============================================

09:20:32.968 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:14  Nr:57  P                                                           

09:20:32.968 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:80D4

09:20:32.968 ISDN.L2_FMT PRI  1        M - 03 PROGRESS

09:20:32.968 ISDN.L2_FMT PRI  1         IE - 1E PROGRESS INDICATOR  Len=2

09:20:32.969 ISDN.L2_FMT PRI  1              82 Location:LN

09:20:32.969 ISDN.L2_FMT PRI  1              88 Description:INBAND AUDIO AVAIL

09:20:41.375 ISDN.L2_FMT PRI  1  ==============================================

09:20:41.375 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:57  Nr:15  P                                                           

09:20:41.375 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:00D4

09:20:41.376 ISDN.L2_FMT PRI  1        M - 45 DISCONNECT

09:20:41.376 ISDN.L2_FMT PRI  1         IE - 08 CAUSE               Len=2

09:20:41.376 ISDN.L2_FMT PRI  1              80 Location:U

09:20:41.376 ISDN.L2_FMT PRI  1              90 Cause:16 (NORMAL_CLEARING)

09:20:41.388 ISDN.L2_FMT PRI  1  ==============================================

09:20:41.388 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:15  Nr:58  P                                                           

09:20:41.388 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:80D4

09:20:41.388 ISDN.L2_FMT PRI  1        M - 4D RELEASE

09:20:41.395 ISDN.L2_FMT PRI  1  ==============================================

09:20:41.395 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:58  Nr:16  P                                                           

09:20:41.395 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:00D4

09:20:41.396 ISDN.L2_FMT PRI  1        M - 5A RELEASE_CMP

Minntronix7100#

Message was edited by: matt - removed part of public phone number

[Anonymous]

I will send you a private message you can reply to so I can see your complete configuration.

Thanks,
Matt

[dlevasseur · Accepted solution]

Thanks.  Matt pointed me in the right direction and I found the solution to my issue.  I guess they set it up to use ANI substitution on the outgoing caller ID numbers but since this was a previously unused number, there was no ANI set.  Once I set that up in the trunk settings, all is good.  Thanks everyone for the help.

[Anonymous]

We just published a new guide that details which configuration options are used to determine outbound caller ID:

Thanks,
Matt