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rcampbe
New Contributor
‎09-13-2016 06:44 PM

Netvanta 7100 won't register phones

I have a client that has a Netvanta 7100 that the DSP failed in. I was able to download the config and upload that config to a refurb netvanta, but none of the phones get a dial tone or show that they are registered. I still have access to the bad 7100 and have looked through a good bit of the settings and put them in the new switch. What else should I be looking at? I can upload configs, debug results, etc. if someone can direct me on what to upload.

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Anonymous
Not applicable
‎09-14-2016 08:46 AM

Re: Netvanta 7100 won't register phones

Rod, did you swap the CFLASH cards after loading the new config? That's where all the phone configurations, auto-attendants, voicemails, and greetings are stored. Thanks

Jay

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rcampbe
New Contributor
‎09-14-2016 10:52 AM

Re: Netvanta 7100 won't register phones

I did swap the CFLASH and the replacement unit does not boot with it installed. I was able to get the phones to register by deleting the users, recreating them and then factory resetting the phones. I am going to use FTP to move the files from one unit to the other.

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