Adtran
Help
The Adtran community holiday season is starting next week! The holiday period will span from December 21, 2024 to January 6, 2025. During this time, responses to feedback form submissions may be delayed. If you are encountering product issues, you can reach out to Adtran support at any time.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
natem
New Contributor III
‎10-28-2013 03:22 PM

DID to dial by extension

Jump to solution

Is it possible to have a DID go to the dial by extension menu? I would like to do this without a keypress by the caller.

The only way I know how to get a caller into the dial by extension is by going through an auto attendant.

Labels (1)
0 Kudos
Reply
1 Solution

Accepted Solutions
Anonymous
Not applicable
‎10-30-2013 10:34 AM

Re: DID to dial by extension

Jump to solution

Natem,

Yeah from what I have tried, there is no way to do it without having the user to press a key. It would have to go to an Auto Attendant but you have to assign dial by name to a number.

The only way I know how to do this is via the BCS product which adds UC functionality to the NV 7000 series which allows you to create a service and it can be accomplished that way.

Sorry for any inconvenience.

-Mark

View solution in original post

0 Kudos
Reply
1 Reply
Anonymous
Not applicable
‎10-30-2013 10:34 AM

Re: DID to dial by extension

Jump to solution

Natem,

Yeah from what I have tried, there is no way to do it without having the user to press a key. It would have to go to an Auto Attendant but you have to assign dial by name to a number.

The only way I know how to do this is via the BCS product which adds UC functionality to the NV 7000 series which allows you to create a service and it can be accomplished that way.

Sorry for any inconvenience.

-Mark

0 Kudos
Reply