Call Pickup Feature not working-Calls get dropped

[Anonymous]

Hi all,

At one of our sites, users are unable to pickup an incoming call using the Call Pickup feature.

Initially, they were attempting to pickup incoming calls using *52+4100*.  Ext 4100 is a member of the Ring Group.  As they dialed in the code, the LCD display would show the Caller ID of the calling party (so the incoming call was apparently transferred); however, the call would be dropped soon after displaying the phone number of the caller.  As a workaround, I created a Pickup Group and added Ext 4100 and 4111 along with two others and assigned it the extension 4101.  When staff dials 4101 as a call is coming in the same thing happens.

I have attempted power-cycling the switch as well and have verified that Call Pickup is enabled under COS.  Attached is a debug file taken while I dialed the site's number using my cell phone and instructed staff at Ext 4111 to attempt picking up the call by dialing 4101 (Pickup Group Ext).

Thx for the help,

[Anonymous]

Juad, what version of AOS are you running on your 7100?

[Anonymous]

Hi Jay,

The switch is using A4.03.00.SC.E.

Thx.

[Anonymous · Accepted solution]

Juad, that version of code contains a known issue with using a pickup group on a an incoming call from a ring group. Please upgrade the 7100 to A4.12. Instructions on doing so are contained here:

https://supportforums.adtran.com/docs/DOC-1672

[Anonymous]

Thx Jay,

Should I be concerned about any new issues coming up after the upgrade?...can I expect all previously configured settings to remain the same after the upgrade?

[Anonymous]

Juad, for an upgrade from A4.03 to A4.12, you should not expect to see any changes to your settings provided the steps are followed. It is always a good idea to save a copy of your config before performing an upgrade.