Auto Attendant - Direct to an extension

[Anonymous]

Is it possible to program this?  Thank you for calling Netvanta 7100.  If you know your parties extension, you may dial it at any time.
Instead of if you know your parties extension please press 3, then option to dial the extension.

[Anonymous · Accepted solution]

This is possible by selecting Dial By Extension as a digit action and then marking the Include Initial Digit check box.  The caveat to this is the digit action selected needs to match your extension numbering plan. In the example shown below 2 is used, so it would only help for people dialing extensions starting with a 2 (ex: 2005).  If your extension numbering plan is not confined to a single leading digit, this may not be an option for you.  Instead they will need to press a digit action from the main menu to access the Dial By Extension feature, and then enter the extension (ex: 2, then 3005).

Thanks,
Matt

[Anonymous]

I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Matt