My client moved his location and was given a new static IP address from Verizon. I ran the configuration wizard in the GUI and populated it with the new information. I then ran the firewall wizard and all was entered successfully. I rebooted the router and it can't connect to the Internet. If I use the router from Verizon then I connect fine. Any suggestions?
There isn't a factory reset on devices with a console port. You can erase the configuration and start with a clean slate but you'll need to manually add IP addressing on at least one interface and a username and password. Then you can get to the GUI and wizards, etc.
Details here:
garth wrote:
My client moved his location and was given a new static IP address from Verizon. I ran the configuration wizard in the GUI and populated it with the new information. I then ran the firewall wizard and all was entered successfully. I rebooted the router and it can't connect to the Internet. If I use the router from Verizon then I connect fine. Any suggestions?
With the 3430 can you ping the IP that Verizon gave you for your IP?
Can you ping the IP that they gave you as a gateway?
Can you ping an IP address such as 4.2.2.2
Can you ping www.google.com?
Vewrizon should have given you four items:
Static IP address
Netmask
Default gateway
DNS resolver IP (may be more than one)
Post this information and the running configuration of your unit.
I have entered all the information they gave me correctly. I replaced the Adtran with the Verizon router and it connected immediately with the same information. With the Adtran connected I could not ping anything.
garth wrote:
I have entered all the information they gave me correctly. I replaced the Adtran with the Verizon router and it connected immediately with the same information. With the Adtran connected I could not ping anything.
If you could not even ping the local IP of the Adtran itself it sounds like a connection problem on the LAN side. Is NAT involved? Does the Adtran 3430 provide DHCP? Please post the configuration and the results of the ping tests.
I did not try to ping the local IP of the router but I was logged into the GUI so it's working. It does not provide DHCP. The router is disconnected for now until we have time to troubleshoot. Is there a config file I can use to restore the router to factory settings so that I can then run the wizard on a clean installation?
I restored to factory settings, ran wizards, enabled firewall. All is well. Thanks.