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bpoynot
New Contributor
‎01-26-2016 05:44 PM

VPN client licenses taking an inordinate amout of time.

I downloaded the Adtran VPN client then purchased two licenses from CDW.  However it has been 8 days now and I still don't have the licenses.  CDW tells me it takes 7-10 days to get. Since this is distributed electronically, can this be true? I'm wondering if CDW has even ordered my two licenses from Adtran.

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ryanstc
New Contributor
‎01-28-2016 11:06 AM

Re: VPN client licenses taking an inordinate amout of time.

Yes the licensing process is painful and Adtran should do something about it. I have waited over 2 weeks for licenses from catalyst before. Adtran should also make a VPN client that will work on iOS as well... Good luck there. If it weren't for their American support and the fact that I never have any issues with the 200+ VPN's I have on their gear, I would be jumping ship. Still might if something else comes along... Hope their listening...

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bpoynot
New Contributor
‎01-28-2016 12:02 PM

Re: VPN client licenses taking an inordinate amout of time.

Thanks. Nice to know it's not us.

Really, how long can it take to generate an email with a license number in it?

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