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thomhj
New Contributor
‎04-28-2016 09:28 AM

How do I get my IP700 series phones to forward calls to a department based on certain criterion?

Hi all,

I work at a dealership in Tallahassee and my managers want our phones to forward all sales calls to a certain department.  In addition to all sales calls, they want all after hours calls to this department as well and finally, any time the receptionist phone rings more than twice, they want it forwarded to this department as well.  Is there any way to do this?

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Anonymous
Not applicable
‎05-03-2016 07:55 AM

Re: How do I get my IP700 series phones to forward calls to a department based on certain criterion?

Thomas, that kind of call routing would have to be accomplished at the PBX, not the phones themselves. What type of PBX are the phones registered to? Thanks

Jay

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