Trouble deleting 7100's that have many files

[Anonymous]

Attempting to delete systems that have been changed out or disconnected but the delete never happens.  Other devices delete just fine and most 7100's seem to delete but if they have many backups and a lot of files they don't delete.

[Anonymous · Accepted solution]

:

Thank you for asking this question in the support community.  ADTRAN will need to obtain some additional information about the MSP server.  This particular situation would be better handled in a support ticket. You can create one using any of the methods listed below.  Please reference the URL of this thread when opening the ticket to help provide background information to our support team.

    - Open a webticket by clicking on this link: Create a Service Request

    - Open a ticket by emailing support@adtran.com

    - Open a ticket by phone by calling 1-888-423-8726

Levi

[Anonymous]

I opened a case and support needed to remove the effected sites from the datatbase.