FXS port wont break dialtone

[kb8uas]

Has anyone had an issue with 924 where the FXS port wont break dialtone when a user goes off-hook and begins dialing the call?....I see no "bad cabling" reset messages in event history on that port...

[Anonymous]

Hello John and thank you for posting to the forum.

Can you verify that the amphenol cable connectors are firmly seated on both the ADTRAN unit and the 66-block?  If the cabling is secure, we will need to look at a debug to determine if the ADTRAN is seeing the phone go offhook on that FXS port.  You can access the ADTRAN by a console connection, SSH, or Telnet - we want to be in the command line.

Once you are in enable mode, run these debugs together:

debug interface fxs

debug voice verbose

Now go offhook on the port you are working on.  We should see messages indicating that the phone/test set is on/off-hook.  Lets verify the ADTRAN is seeing the on/off-hook states and then we can go from there.  Also, feel free to attach your conifg but remove any sensitive information like IP addresses, passwords, etc.

Thanks,

Geoff

[kb8uas · Accepted solution]

I just did a shut no shut on the FXS port and it came back as a usable port.... nothing in the logs suggested a problem. Ie cable issue etc Sorry so late but I have been busy!