911 calls

[mark_bergen]

Hello;

We are having an issue with someone at a site calling 911 then hanging up (the site is a large school). Is it possible to figure out which extension the calls are coming from? I can only find logs for inbound calls, not outbound.

Thanks;

Mark

[Anonymous]

Mark,

Are you using the ECS product?

-Mark

[mark_bergen]

Hi Mark;

Yes we are, sorry I should have mentioned that in the original post.

Mark

[Anonymous]

Mark,

If you browse to your install directory:

C:\Program Files (x86)\ADTRAN\NetVanta UC Server\SIPPBX\logs\CALLROUTER

The log_0.txt is the active log file. Then all other ones are archived, you would need to log at date stamp of file.

So if you know what time the 911 call was placed, just open that log file and search for 911

You should find something like this, in example below, user 6610 called 2569638000, hope that helps.:

i 2015-06-03 12:00:02.147 (0000002b) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:0 thread_peak:0 global_peak:21

i 2015-06-03 12:00:02.147 (0000002b) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 42426632 heapMaxSize: 775487488

i 2015-06-03 12:00:49.736 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'CALLROUTER:SipRegistration' subscriber: 'com.mitelknowledge.messaging.MessageComm' has 3 subscriber(s)

i 2015-06-03 12:49:11.517 (0000002a) ...elknowledge.callrouter.LocalCallRouter.route(661): Route input: User= 2569638000, Address= 192.168.10.116, Port= 5060 , From= 6610@192.168.10.233:5060

! 2015-06-03 12:49:11.519 (0000002a) ...edge.callrouter.LocalCallRouter.resolveHost(1700): numeric IP - skip

i 2015-06-03 12:49:11.519 (0000002a) ...edge.callrouter.LocalCallRouter.resolveRoute(964): Registration doesn't exist, does voicemail user exist?

i 2015-06-03 12:49:11.519 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'CALLROUTER:SipRegistration' subscriber: 'com.mitelknowledge.messaging.MessageComm' has 3 subscriber(s)

i 2015-06-03 12:49:11.519 (0000002a) ...outer.LocalCallRouter.getRoutesFromDialPlan(1142): Transport from DialPlan is udp

i 2015-06-03 12:49:11.520 (0000002a) ...outer.LocalCallRouter.getRoutesFromDialPlan(1172): getRoutes FOUND

i 2015-06-03 12:49:11.522 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'SERVICEMGR:AliasConfig' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

i 2015-06-03 12:49:11.522 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'B2BUA:AliasConfig' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

i 2015-06-03 12:49:11.522 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'MGMTSERVER:AliasConfig' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

i 2015-06-03 12:49:11.523 (0000000f) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:0 thread_peak:21 global_peak:21

i 2015-06-03 12:49:11.523 (0000000f) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 43421600 heapMaxSize: 775487488

i 2015-06-03 12:49:11.525 (00000029) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:1 thread_peak:11 global_peak:21

i 2015-06-03 12:49:11.525 (00000029) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 43410608 heapMaxSize: 775487488

i 2015-06-03 12:49:11.526 (00000025) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:1 thread_peak:12 global_peak:21

i 2015-06-03 12:49:11.526 (00000025) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 43399616 heapMaxSize: 775487488

! 2015-06-03 12:49:11.532 (0000002a) com.mitelknowledge.util.dns.DNS.preDNSCheck(469): DNS: NAPTR-SRV disabled via the database

i 2015-06-03 12:49:11.533 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'SERVICEMGR:ItspAccount' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

i 2015-06-03 12:49:11.534 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'B2BUA:ItspAccount' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

i 2015-06-03 12:49:11.534 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'MGMTSERVER:ItspAccount' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

i 2015-06-03 12:49:11.534 (0000002a) ....callrouter.AccessRestrictionScreening.screen(97): Allow= false

! 2015-06-03 12:49:11.534 (0000002a) com.mitelknowledge.util.dns.DNS.preDNSCheck(469): DNS: NAPTR-SRV disabled via the database

i 2015-06-03 12:49:11.535 (0000002a) ...elknowledge.callrouter.LocalCallRouter.route(700): Before Pruning:

i 2015-06-03 12:49:11.535 (0000002a) ...elknowledge.callrouter.LocalCallRouter.route(759): After Pruning:

i 2015-06-03 12:49:11.535 (0000002a) ...edge.callrouter.CallRouterMain.routeComplete(163): CallRouterMain.routeComplete sending reply:RouteReply[

mCallId = 10ead18b-41ce9396-48cdf383@192.168.10.233, mCallHalfId = 10ead18b-41ce9396-48cdf383@192.168.10.233;3FB6C31B-41070C86

callRoutes =

(0)=2569638000@ucgateway:5060(CallRoute: User= 2569638000, Host= ucgateway, Address= ucgateway/192.168.10.21, Port= 5060, Transport= udp, AOR= , registered=false, UserAgent= null, endpoint=true, DnsHostname= true, isOutbound= false, isExtension= false, itspName= null, callLimit= -1, dialPlanId= 2, final= false, autoAnswer= false), mCallFwdRoutes =

CFA:null,

Busy:null,

noAns:null,

]

-Mark

[Anonymous]

Mark,

I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Jay