Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
For the better part of 2 weeks, I have been dealing with a problem with our Netvanta 7100 and UC Server regarding voicemail. I can blind transfer anyone calling from an external location to voicemail and they are able to leave a message. Internal users are unable to retrieve voicemail unless they have the voicemail to email setup. Not sure where to go with on this on. Any help would be appreciated.
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Patrick, it looks like your UC server is sitting on your data subnet while your phones are on a voice subnet. There is currently no firewall rule to allow the 2 to talk without going through NAT. Please follow the "Configure InterVLAN Firewall Rules" portion of this guide:
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Patrick, please reply with the configuration of your 7100 and a packet capture taken on your UC server when someone attempts to access their own voicemail. Thanks
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Patrick, just start Wireshark on the UC server, attempt a call into voicemail, then stop the capture and save the file. That file is what I'll need. Thanks
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
Patrick, it looks like your UC server is sitting on your data subnet while your phones are on a voice subnet. There is currently no firewall rule to allow the 2 to talk without going through NAT. Please follow the "Configure InterVLAN Firewall Rules" portion of this guide:
Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?
