7100 been in place years. Current firmware is R10.8.10HA-E Inbound DID via SIP trunk currently rings a ring group for most calls. Numerous DID's on individual lines.
Setup a Call Queue for the Sales Department with 3 lines. If you dial the call queue extension from an internal extension, works fine.
If you dial an extension from another extension and they transfer you to the call queue, works fine.
If you dial in via the sip trunk and are transferred to the call queue, it drops the call.
However if you call into the AA via the Trunk and it transfers to the Call Queue, it works.
debug voice switchboard reports the following:
19:50:59.824 SB.CALL 68125 CallIdlePending ERROR! Dropped clearResponse routine in idle pending state
Thoughts??
Full debug below.
19:50:51.271 SB.CALL 68123 Idle Called the call routine with 100
19:50:51.272 SB.CCM isMappable:
19:50:51.272 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:51.272 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:51.272 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:51.272 SB.CCM : Org TID = Dst TID =
19:50:51.272 SB.CCM : SDP Transaction = CallID: 68123
19:50:51.273 SB.CCM : SDP Offer = 0x065c7810, (98.142.41.167:21550)
19:50:51.273 SB.CCM isMappable: Call Connection Type is RTP_TO_RTP
19:50:51.273 SB.CCM handleRtpToRtp: Modifying SDP Offer
19:50:51.273 SB.CCM translateOffer: offer codec list: PCMU
19:50:51.274 SB.CCM translateOffer: revised offer codec list: PCMU
19:50:51.274 SB.CCM translateOffer: codec list after answerer: PCMU
19:50:51.275 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(inband) through
19:50:51.275 SB.CCM translateOffer: success
19:50:51.275 SB.CALL 68123 Idle Call sent from T02 to 100 (100)
19:50:51.276 SB.CALL 68123 State change >> Idle->Delivering
19:50:51.311 SB.CALL 68123 Delivering Called the deliverResponse routine from Delivering
19:50:51.312 SB.CALL 68123 Delivering DeliverResponse(accept) sent from 100 to T02
19:50:51 SB.CallStructObserver 68123 Created
19:50:51 SB.CallStructObserver 68123 <-> 0gQAAC8WAAACBAAALxYAAEOuoQTeLrdHb4vMGDkMmlO5LVAa1Vdmnj6kVujcX6lR@98.142.41.167
19:50:51.574 SB.CALL 68123 Delivering Called the deliverResponse routine from Delivering
19:50:51.575 SB.CALL 68123 Delivering Alert sent from 100 to T02
19:50:51.575 SB.CALL 68123 State change >> Delivering->Alerting
19:50:53.570 SB.CALL 68123 Alerting Called the connect routine
19:50:53.570 SB.CCM isResponseMappable:
19:50:53.570 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:53.570 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:53.570 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:53.571 SB.CCM : Org TID = Dst TID = SipPhoneManager
19:50:53.571 SB.CCM : SDP Transaction = CallID: 68123
19:50:53.571 SB.CCM : SDP Offer = 0x065c7810, (98.142.41.167:21550)
19:50:53.571 SB.CCM : SDP Answer = 0x06595b10, (192.168.18.93:3000)
19:50:53.571 SB.CCM isResponseMappable: reversing call connection type to compensate for event originator direction
19:50:53.571 SB.CCM isResponseMappable: Call Connection Type is RTP_TO_RTP
19:50:53.572 SB.CCM handleRtpToRtp: Modifying SDP Answer
19:50:53.572 SB.CCM translateAnswer: offer codec list: PCMU
19:50:53.572 SB.CCM : answer codec list: PCMU
19:50:53.572 SB.CCM translateAnswer: CODEC transcoding is not required
19:50:53.573 SB.CCM translateAnswer: skipping DTMF answer translation for (inband->inband) due to invalid resource(0x0) or unsupported CODEC, using (inband)
19:50:53.573 SB.CCM translateAnswer: success
19:50:53.574 SB.CALL 68123 Alerting Connect sent from 100 to T02
19:50:53.574 SB.CALL 68123 State change >> Alerting->Connecting
19:50:53 SB.CallStructObserver 68123 <-> 5732bc8-628e290e-13c4-36e3e5-913ebb26-36e3e5@192.168.18.15
19:50:53.583 SB.CALL 68123 Connecting Called the connectResponse routine
19:50:53.583 SB.CCM connect:
19:50:53.583 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:53.584 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:53.584 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:53.584 SB.CCM : Org TID = Dst TID = SipPhoneManager
19:50:53.584 SB.CCM : SDP Transaction = CallID: 68123
19:50:53.584 SB.CCM : SDP Offer = 0x065c7810, (98.142.41.167:21550)
19:50:53.584 SB.CCM : SDP Answer = 0x06595b10, (192.168.18.93:3000)
19:50:53.585 SB.CCM connect: Call Connection Type is RTP_TO_RTP
19:50:53.585 SB.CCM connect: Connected RTP_TO_RTP via MCM
19:50:53.586 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up
19:50:53.586 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up
19:50:53.586 SB.CCM firewallConnectCall: Set up firewall from media connections
19:50:53.586 SB.CCM sdpFirewall: invoked with offer - 192.168.18.15:12364, answer - 192.168.18.93:3000
19:50:53.586 SB.CCM sdpFirewallV4: Testing firewall policies
19:50:53.587 SB.CCM sdpFirewallV4: Creating firewall associations to connect 192.168.18.15:12364 to 192.168.18.93:3000
19:50:53.587 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.
19:50:53.587 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12364 for RTP
19:50:53.587 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12364 Vrf: 0 Proto: 17 Dir: Private
19:50:53.588 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12365 for RTCP
19:50:53.588 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12365 Vrf: 0 Proto: 17 Dir: Private
19:50:53.588 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3000 for RTP
19:50:53.588 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3000 Vrf: 0 Proto: 17 Dir: SELF
19:50:53.589 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3001 for RTCP
19:50:53.589 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3001 Vrf: 0 Proto: 17 Dir: SELF
19:50:53.589 SB.CCM sdpFirewall: invoked with offer - 98.142.41.14:12366, answer - 98.142.41.167:21550
19:50:53.589 SB.CCM sdpFirewallV4: Testing firewall policies
19:50:53.590 SB.CCM sdpFirewallV4: Creating firewall associations to connect 98.142.41.14:12366 to 98.142.41.167:21550
19:50:53.590 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.
19:50:53.590 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12366 for RTP
19:50:53.590 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12366 Vrf: 0 Proto: 17 Dir: Public
19:50:53.591 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12367 for RTCP
19:50:53.591 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12367 Vrf: 0 Proto: 17 Dir: Public
19:50:53.591 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21550 for RTP
19:50:53.591 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21550 Vrf: 0 Proto: 17 Dir: SELF
19:50:53.592 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21551 for RTCP
19:50:53.592 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21551 Vrf: 0 Proto: 17 Dir: SELF
19:50:53.592 SB.CALL 68123 Connecting ConnectResponse sent from T02 to 100
19:50:53.594 SB.CALL 68123 Connecting Called the finalizeConnect routine
19:50:53.594 SB.CCM finalizeConnect: connection already finalized(2)
19:50:53.595 SB.CALL 68123 State change >> Connecting->Connected
19:50:56.328 SB.CCM isHoldable_software:
19:50:56.328 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:56.329 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:56.329 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:56.329 SB.CCM : Org TID = Dst TID = SipPhoneManager
19:50:56.329 SB.CCM : SDP Transaction = CallID: 68123
19:50:56.329 SB.CCM : SDP Offer = 0x06595610, ([::]:3000)
19:50:56.329 SB.CCM isHoldable_software: reversing call connection type to compensate for hold originate direction
19:50:56.330 SB.CCM isHoldable_software: Call Connection Type is RTP_TO_RTP
19:50:56.330 SB.CCM handleRtpToRtpIsHoldable: create MOH offer
19:50:56.333 SB.CCM translateOffer: offer codec list: PCMU PCMA G729
19:50:56.333 SB.CCM translateOffer: revised offer codec list: PCMU G729
19:50:56.334 SB.CCM translateOffer: codec list after answerer: PCMU G729
19:50:56.335 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(inband) through
19:50:56.335 SB.CCM translateOffer: success
19:50:56.335 SB.CALL 68123 Connected Hold sent from 100 to T02
19:50:56 SB.CallStructObserver 68123 <-> 5732bc8-628e290e-13c4-36e3e5-913ebb26-36e3e5@192.168.18.15
19:50:56.359 SB.CALL 68123 Connected Called the holdResponse routine
19:50:56.359 SB.CALL 68123 Connected holdResponse sent from T02 to 100
19:50:56.360 SB.CALL 68123 Connected Called the holdConnect routine
19:50:56.360 SB.CCM isResponseMappable:
19:50:56.360 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:56.360 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:56.360 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:56.360 SB.CCM : Org TID = Dst TID = SipPhoneManager
19:50:56.360 SB.CCM : SDP Transaction = CallID: 68123
19:50:56.361 SB.CCM : SDP Offer = 0x065c5010, (127.0.0.1:12368)
19:50:56.361 SB.CCM : SDP Answer = 0x065c3d10, (98.142.41.167:21550)
19:50:56.361 SB.CCM isResponseMappable: Call Connection Type is RTP_TO_RTP
19:50:56.361 SB.CCM handleRtpToRtp: Modifying SDP Answer
19:50:56.362 SB.CCM translateAnswer: offer codec list: PCMU G729
19:50:56.362 SB.CCM : answer codec list: PCMU
19:50:56.362 SB.CCM translateAnswer: CODEC transcoding is not required
19:50:56.362 SB.CCM translateAnswer: skipping DTMF answer translation for (inband->inband) due to invalid resource(0x0) or unsupported CODEC, using (inband)
19:50:56.363 SB.CCM translateAnswer: success
19:50:56.363 SB.CALL 68123 Connected Hold Connect sent from T02 to 100
19:50:56 SB.CallStructObserver 68123 <-> 0gQAAC8WAAACBAAALxYAAEOuoQTeLrdHb4vMGDkMmlO5LVAa1Vdmnj6kVujcX6lR@98.142.41.167
19:50:56.474 SB.CALL 68123 Connected Called the holdConnectResponse routine
19:50:56.474 SB.CCM disconnect:
19:50:56.474 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:56.475 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:56.475 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:56.475 SB.CCM : Org TID = Dst TID = SipPhoneManager
19:50:56.475 SB.CCM : SDP Transaction = CallID: 68123
19:50:56.475 SB.CCM : SDP Offer = 0x065c5010, (127.0.0.1:12368)
19:50:56.475 SB.CCM : SDP Answer = 0x065c3d10, (98.142.41.167:21550)
19:50:56.476 SB.CCM disconnect: Call Connection Type is RTP_TO_RTP
19:50:56.476 SB.CCM disconnect, music on hold
19:50:56.476 SB.CCM connect:
19:50:56.476 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:56.476 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:56.476 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:56.477 SB.CCM : Org TID = Dst TID =
19:50:56.477 SB.CCM : SDP Transaction = CallID: 68123
19:50:56.477 SB.CCM : SDP Offer = 0x065c5010, (127.0.0.1:12368)
19:50:56.478 SB.CCM : SDP Answer = 0x065c3d10, (98.142.41.167:21550)
19:50:56.478 SB.CCM connect: Call Connection Type is RTP_TO_RTP
19:50:56.479 SB.CCM connect: Connected RTP_TO_RTP via MCM
19:50:56.479 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up
19:50:56.480 SB.CCM firewallConnectCall: Set up firewall from media connections
19:50:56.480 SB.CCM sdpFirewall: invoked with offer - 98.142.41.14:12368, answer - 98.142.41.167:21550
19:50:56.480 SB.CCM sdpFirewallV4: Testing firewall policies
19:50:56.480 SB.CCM sdpFirewallV4: Creating firewall associations to connect 98.142.41.14:12368 to 98.142.41.167:21550
19:50:56.481 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.
19:50:56.481 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12368 for RTP
19:50:56.481 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12368 Vrf: 0 Proto: 17 Dir: Public
19:50:56.481 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12369 for RTCP
19:50:56.482 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12369 Vrf: 0 Proto: 17 Dir: Public
19:50:56.482 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21550 for RTP
19:50:56.482 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21550 Vrf: 0 Proto: 17 Dir: SELF
19:50:56.482 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21551 for RTCP
19:50:56.483 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21551 Vrf: 0 Proto: 17 Dir: SELF
19:50:56.483 SB.CALL 68123 Connected Hold Connect Response sent from 100 to T02
19:50:56.486 SB.CALL 68123 Connected Default handling for finalizeConnect routine
19:50:56.486 SB.CCM finalizeConnect: connection already finalized(5)
19:50:58.016 SB.CALL 68124 Idle Called the call routine with 701
19:50:58.016 SB.CCM isMappable:
19:50:58.016 SB.CCM : Call Struct 0x3fd9810 : Call-ID = 68124
19:50:58.017 SB.CCM : Org Acct = 100 Dst Acct = 701
19:50:58.017 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:58.017 SB.CCM : Org TID = SipPhoneManager Dst TID =
19:50:58.017 SB.CCM : SDP Transaction = CallID: 68124
19:50:58.018 SB.CCM : SDP Offer = 0x065cd810, (192.168.18.93:3002)
19:50:58.018 SB.CCM isMappable: Call Connection Type is RTP_TO_RTP
19:50:58.018 SB.CCM handleRtpToRtp: Modifying SDP Offer
19:50:58.019 SB.CCM translateOffer: offer codec list: G722 PCMU PCMA G729
19:50:58.019 SB.CCM translateOffer: revised offer codec list: PCMU G729
19:50:58.021 SB.CCM translateOffer: codec list after answerer: PCMU G729
19:50:58.021 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(NTE 101) through
19:50:58.022 SB.CCM translateOffer: success
19:50:58.022 SB.CALL 68124 Idle Call sent from 100 to 701 (701)
19:50:58.023 SB.CALL 68124 State change >> Idle->Delivering
19:50:58.073 SB.CALL 68124 Delivering Called the connect routine
19:50:58.073 SB.CCM isResponseMappable:
19:50:58.073 SB.CCM : Call Struct 0x3fd9810 : Call-ID = 68124
19:50:58.074 SB.CCM : Org Acct = 100 Dst Acct = 701
19:50:58.074 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:58.074 SB.CCM : Org TID = SipPhoneManager Dst TID =
19:50:58.074 SB.CCM : SDP Transaction = CallID: 68124
19:50:58.074 SB.CCM : SDP Offer = 0x065cd810, (192.168.18.93:3002)
19:50:58.074 SB.CCM : SDP Answer = 0x065cdd10, (127.0.0.1:12372)
19:50:58.075 SB.CCM isResponseMappable: reversing call connection type to compensate for event originator direction
19:50:58.075 SB.CCM isResponseMappable: Call Connection Type is RTP_TO_RTP
19:50:58.075 SB.CCM handleRtpToRtp: Modifying SDP Answer
19:50:58.075 SB.CCM translateAnswer: offer codec list: PCMU G729
19:50:58.076 SB.CCM : answer codec list: PCMU
19:50:58.076 SB.CCM translateAnswer: CODEC transcoding is not required
19:50:58.076 SB.CCM translateAnswer: skipping DTMF answer translation for (NTE 101->NTE 101) due to invalid resource(0x0) or unsupported CODEC, using (NTE 101)
19:50:58.076 SB.CCM translateAnswer: success
19:50:58.077 SB.CALL 68124 Delivering Connect sent from 701 to 100
19:50:58.078 SB.CALL 68124 State change >> Delivering->Connecting
19:50:58 SB.CallStructObserver 68124 Created
19:50:58 SB.CallStructObserver 68124 <-> d7718cbe7d4d06a480554838b9c2dc0f@192.168.18.93
19:50:58.248 SB.CALL 68124 Connecting Called the connectResponse routine
19:50:58.248 SB.CCM connect:
19:50:58.248 SB.CCM : Call Struct 0x3fd9810 : Call-ID = 68124
19:50:58.249 SB.CCM : Org Acct = 100 Dst Acct = 701
19:50:58.249 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:58.249 SB.CCM : Org TID = SipPhoneManager Dst TID =
19:50:58.249 SB.CCM : SDP Transaction = CallID: 68124
19:50:58.249 SB.CCM : SDP Offer = 0x065cd810, (192.168.18.93:3002)
19:50:58.250 SB.CCM : SDP Answer = 0x065cdd10, (127.0.0.1:12372)
19:50:58.250 SB.CCM connect: Call Connection Type is RTP_TO_RTP
19:50:58.250 SB.CCM connect: Connected RTP_TO_RTP via MCM
19:50:58.251 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up
19:50:58.251 SB.CCM firewallConnectCall: Set up firewall from media connections
19:50:58.251 SB.CCM sdpFirewall: invoked with offer - 192.168.18.15:12372, answer - 192.168.18.93:3002
19:50:58.251 SB.CCM sdpFirewallV4: Testing firewall policies
19:50:58.251 SB.CCM sdpFirewallV4: Creating firewall associations to connect 192.168.18.15:12372 to 192.168.18.93:3002
19:50:58.252 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.
19:50:58.252 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12372 for RTP
19:50:58.252 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12372 Vrf: 0 Proto: 17 Dir: Private
19:50:58.252 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12373 for RTCP
19:50:58.253 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12373 Vrf: 0 Proto: 17 Dir: Private
19:50:58.253 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3002 for RTP
19:50:58.253 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3002 Vrf: 0 Proto: 17 Dir: SELF
19:50:58.253 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3003 for RTCP
19:50:58.254 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3003 Vrf: 0 Proto: 17 Dir: SELF
19:50:58.254 SB.CALL 68124 Connecting ConnectResponse sent from 100 to 701
19:50:58.255 SB.CALL 68124 Connecting Called the finalizeConnect routine
19:50:58.255 SB.CCM finalizeConnect: connection already finalized(2)
19:50:58.255 SB.CALL 68124 State change >> Connecting->Connected
19:50:59.763 SB.CALL 68123 Connected Called the clearCall routine
19:50:59.764 SB.CALL 68123 Connected ClearCall sent from 100 to T02
19:50:59.764 SB.CALL 68123 State change >> Connected->Clearing
19:50:59.765 SB.CALL 68123 Clearing Called the clearResponse routine
19:50:59.765 SB.CALL 68123 State change >> Clearing->CallIdlePending
19:50:59.766 SB.CCM disconnect:
19:50:59.766 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:59.766 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:59.766 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:59.766 SB.CCM : Org TID = Dst TID =
19:50:59.766 SB.CCM disconnect: Call Connection Type is RTP_TO_RTP
19:50:59.766 SB.CCM disconnect, music on hold
19:50:59.767 SB.CCM release:
19:50:59.767 SB.CCM : Call Struct 0x424e010 : Call-ID = 68123
19:50:59.767 SB.CCM : Org Acct = T02 Dst Acct = 100
19:50:59.767 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:59.767 SB.CCM : Org TID = Dst TID =
19:50:59.767 SB.CCM release: Call Connection Type is RTP_TO_RTP
19:50:59.768 SB.CALL 68123 CallIdlePending ClearResponse sent from T02 to 100
19:50:59.768 SB.CALL 68125 Idle Called the call routine with 701
19:50:59.768 SB.CCM isMappable:
19:50:59.768 SB.CCM : Call Struct 0x41bc410 : Call-ID = 68125
19:50:59.768 SB.CCM : Org Acct = T02 Dst Acct = 701
19:50:59.768 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:59.769 SB.CCM : Org TID = Dst TID =
19:50:59.769 SB.CCM : SDP Transaction = CallID: 68125
19:50:59.769 SB.CCM : SDP Offer = 0x03cc0310, ([::]:60000)
19:50:59.769 SB.CCM isMappable: Call Connection Type is RTP_TO_RTP
19:50:59.769 SB.CCM handleRtpToRtp: Modifying SDP Offer
19:50:59.770 SB.CCM translateOffer: offer codec list: PCMU PCMA G729
19:50:59.770 SB.CCM translateOffer: revised offer codec list: PCMU G729
19:50:59.771 SB.CCM translateOffer: codec list after answerer: PCMU G729
19:50:59.771 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(NTE 101) through
19:50:59.772 SB.CCM translateOffer: success
19:50:59.772 SB.CALL 68125 Idle Transfer Call sent from T02 to 701
19:50:59.772 SB.CALL 68125 State change >> Idle->TransferUpdating
19:50:59.778 SB.CALL 68125 TransferUpdating Called the updateResponse routine
19:50:59.778 SB.CALL 68125 TransferUpdating Sent TransferCleanup from T02 to 701
19:50:59.778 SB.CALL 68125 TransferUpdating Handling updateResponse Fail
19:50:59.779 SB.CALL 68125 State change >> TransferUpdating->Clearing
19:50:59.779 SB.CALL 68125 Clearing Called the clearCall routine
19:50:59.779 SB.CALL 68125 State change >> Clearing->CallIdlePending
19:50:59.779 SB.CCM release:
19:50:59.779 SB.CCM : Call Struct 0x41bc410 : Call-ID = 68125
19:50:59.779 SB.CCM : Org Acct = T02 Dst Acct = 701
19:50:59.780 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:59.780 SB.CCM : Org TID = Dst TID =
19:50:59.780 SB.CCM : SDP Transaction = CallID: 68125
19:50:59.780 SB.CCM : SDP Offer = 0x03cc0310, ([::]:60000)
19:50:59.780 SB.CCM : SDP Answer = 0x065c4510, (127.0.0.1:12376)
19:50:59.781 SB.CCM release: Call Connection Type is RTP_TO_RTP
19:50:59.781 SB.CALL 68125 CallIdlePending ClearResponse sent from 701 to T02
19:50:59.781 SB.CALL 68124 Connected Called the transferCleanup routine
19:50:59.781 SB.CALL 68124 Connected TransferCleanup sent ClearCall from 701 to 100
19:50:59.782 SB.CALL 68124 State change >> Connected->TransferClearing
19:50:59.824 SB.CALL 68125 CallIdlePending ERROR! Dropped clearResponse routine in idle pending state
19:50:59.824 SB.CALL 68124 TransferClearing Called the clearResponse routine
19:50:59.824 SB.CALL 68124 State change >> TransferClearing->CallIdlePending
19:50:59.824 SB.CCM disconnect:
19:50:59.824 SB.CCM : Call Struct 0x3fd9810 : Call-ID = 68124
19:50:59.824 SB.CCM : Org Acct = 100 Dst Acct = 701
19:50:59.824 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:59.825 SB.CCM : Org TID = SipPhoneManager Dst TID =
19:50:59.825 SB.CCM disconnect: Call Connection Type is RTP_TO_RTP
19:50:59.825 SB.CCM disconnect, music on hold
19:50:59.825 SB.CCM release:
19:50:59.825 SB.CCM : Call Struct 0x3fd9810 : Call-ID = 68124
19:50:59.825 SB.CCM : Org Acct = 100 Dst Acct = 701
19:50:59.826 SB.CCM : Org Port ID = 0/0.0 Dst Port ID = 0/0.0
19:50:59.826 SB.CCM : Org TID = SipPhoneManager Dst TID =
19:50:59.826 SB.CCM release: Call Connection Type is RTP_TO_RTP
19:50:59.826 SB.CALL 68124 CallIdlePending ClearResponse sent from 100 to 701
19:50:59 SB.CallStructObserver 68125 Created
19:50:59 SB.CallStructObserver 68123 Finalized
19:50:59 SB.CallStructObserver 68125 Finalized
19:50:59 SB.CallStructObserver 68124 Finalized
Richard, we will need to see the output of both "debug sip stack message" and "debug voice verbose" during the failed transfer. Additionally, please provide us with a copy of your configuration with any sensitive details such as passwords removed. Thanks