Trying to use the SPRE code *86xxx to transfer an incoming call directly to a specific VM box, but it fails. When I do a debug voice verbose, I get the following:
14:30:33.955 PM.208 Ca:0 SipPM_Idle | call-leg (P:0x56cddd0 S:0x0) -> Offering (Remote Inviting) |
14:30:33.955 PM.208 Ca:0 SipPM_Idle | rcvd: INVITE |
14:30:33.955 PM.208 Ca:0 State change | >> SipPM_Idle->SipPM_Authenticating |
14:30:33.955 PM.208 Ca:0 SipPM_Authenticating sent: 401 Unauthorized
14:30:33.958 PM.208 Ca:0 SipPM_Authenticating call-leg (P:0x56cddd0 S:0x0) -> Disconnected (Local Reject)
14:30:33.958 PM.208 Ca:0 State change | >> SipPM_Authenticating->SipPM_Terminated |
14:30:33.959 PM.208 Ca:0 State change | >> SipPM_Terminated->SipPM_Idle |
14:30:34.050 PM.208 Ca:0 SipPM_Idle | call-leg (P:0x5686160 S:0x0) -> Offering (Remote Inviting) |
14:30:34.050 PM.208 Ca:0 SipPM_Idle | rcvd: INVITE |
14:30:34.050 PM.208 Ca:0 State change | >> SipPM_Idle->SipPM_Authenticating |
14:30:34.051 PM.208 Ca:0 SipPM_Authenticating sent: 401 Unauthorized
14:30:34.051 PM.208 Ca:0 State change | >> SipPM_Authenticating->SipPM_Trying |
14:30:34.052 PM.208 Ca:0 Looking up source address for destination 192.168.108.12
14:30:34.052 PM.208 Ca:0 call-leg (0x5686160) -> src: 192.168.108.2 : 5060 dst: 192.168.108.12 : 5060
14:30:34.054 PM.208 Ca:0 SipPM_Trying | sent: 100 Trying | |
14:30:34.054 PM.208 Ca:0 SipPM_Trying | sent: SA->Appearance On | |
14:30:34.055 SA.208 Ca:0 Idle | rcvd: AcctPhoneMgr_appearance(ON) from PM | |
14:30:34.055 SA.208 Ca:0 Idle | State change | >> Idle->DigitGathering (CAS_ReqDigits) |
14:30:34.063 STATUSGROUP.Subscriber Sent NOTIFY to 222
14:30:34.064 SA.208 Ca:0 DigitGathering | sent: AcctPhoneMgr_cachg(CAS_ReqDigits) to PM |
14:30:34.064 PM.208 Ca:0 State change | >> SipPM_Trying->SipPM_SPREProcessing |
14:30:34.065 PM.208 Ca:0 SipPM_SPREProcessing ERROR! SPRE code *86203 failed.
14:30:34.068 PM.208 Ca:0 SipPM_SPREProcessing call-leg (P:0x5686160 S:0x0) -> Disconnected (Local Reject)
14:30:34.068 PM.208 Ca:0 State change | >> SipPM_SPREProcessing->SipPM_Closing |
14:30:34.068 PM.208 Ca:0 SipPM_Closing | sent: SA->Appearance Off |
14:30:34.068 PM.208 Ca:0 SipPM_SPREProcessing sent: 488
14:30:34.069 PM.208 Ca:0 State change | >> SipPM_Closing->SipPM_Terminated | |
14:30:34.069 PM.208 Ca:0 State change | >> SipPM_Terminated->SipPM_Idle | |
14:30:34.070 SA.208 Ca:0 DigitGathering | rcvd: AcctPhoneMgr_appearance(OFF) from PM | |
14:30:34.070 SA.208 Ca:0 DigitGathering | State change | >> DigitGathering->Idle (CAS_Idle) |
14:30:34.070 SA.208 Ca:0 Idle | sent: AcctPhoneMgr_cachg(CAS_Idle) to PM | |
14:30:34.071 PM.208 Ca:0 SipPM_Idle | Unexpected CAS State |
How do I resolve?
Look up which class of service the user trying to transfer the call is in and then check that class of service to see if Send to Voicemail is checked under advanced permitted actions. If not create a new class of service that has all the same option as the one the use is currently in and add that checkbox, then reassigned that user to the new class of service. If they can now transfer to VM you can decide whether to re-assign all user that need that feature to the new class of service or just change the original one to include the option. I personally prefer creating a new class of service that way the more restricted class of service is still there if needed at a later time.
John Wable
This phone system has been removed from service, so no further testing is possible. I think that part of the problem is that the SPRE code is *86xxxx, so is expecting 4 digit extensions, when we only had 3. Don't know if you can change the built in SPRE codes or make your own...
I will be out of the office and returning Friday February 24th. Please
call 207-326-2240 if you have an issue that needs immediate attention.
Thomas Lamontanaro
Network Support Specialist
207-326-2514
Maine Maritime Academy
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