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cmc
New Contributor
‎06-22-2016 10:11 AM

Looking for support company - NetVanta 7100

Hi.

I'm looking for recommendations for a company that can provide support for an existing Adtran phone system (NetVanta 7100 and IP 706/712 phones).  We have an issue calling three-digit numbers (including 911).

Short term: We need that fixed.

Long term: I'm looking for a company to provide per-incident support for the system. We rarely need support as we can handle most issues ourselves but I'd like to have a relationship just in case.

I'm having trouble finding a local company to support this system.  I don't really need the company to be local (North Carolina) since the system can be managed remotely.

Thanks for your time.

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Anonymous
Not applicable
‎06-22-2016 10:14 AM

Re: Looking for support company - NetVanta 7100

Jacob, ADTRAN tech support can provide phone support on a per incident basis using PSVs that can be purchased at www.adtran.com/psv. Thanks

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cmc
New Contributor
‎06-22-2016 10:18 AM

Re: Looking for support company - NetVanta 7100

Thanks, Jay.

I will read through that and give it a shot.

jacob

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