Customer had ability to dial 0 while in voicemail to transfer to operator prior to latest firmware upgrade. System is 7060. I've set the Voice, Station, Operator groups, VM Settings. When in a users' voicemail and dial 0, the system emits 1 beep then records your voicemail, it doesn't transfer you out. also, on a extension that has not be setup you can leave voicemail or opt out by pressing zero.
Jerry, what version were you previously running and what version are you running now? Thanks