Hi, I have a customer with two locations. 7100 at main and 6335 at remote. Currently all phones connect to 7100. There are 5 analog lines at the remote (6335) location. They were on ATT and they recently switch to TWC. Before they had a speed dial on the remote phone. There was a code 72# and 73#, which is the call forwarding code for ATT. They use to press the button and enter the call forwarding phone number on there.
The problem now is that - TWC - call forwarding code is *72, which conflicts with *72 on Adtran. My question is, is there a way to change the SPRE CODE to be something else?
Or how can I program when 72# is dial for the system to automatically change it to *72?
Any help is appreciated.
Here is what I would try. Leave the phones the same. SO they will still use 72# and 73#. What you will do is match the 72# on the Trunk Group going to TWC and then on the Trunk Account for TWC, you will click on the DNIS Substitution tab and substitute 72# for *72. Do the same for 73#
Try that out and let us know if it works for you.
-Mark
Here is what I would try. Leave the phones the same. SO they will still use 72# and 73#. What you will do is match the 72# on the Trunk Group going to TWC and then on the Trunk Account for TWC, you will click on the DNIS Substitution tab and substitute 72# for *72. Do the same for 73#
Try that out and let us know if it works for you.
-Mark
Thanks Mark, That did it!