One way Audio on Ring all

[mr_g]

We have two VVX 410 phones with add on attached, set up in a business group MLHG. HG is set up to ring all members in the hunt, when a incoming call comes into the HG if you answer either phone with the add on you get one way transmission. You can hear the called party but they cannot hear you ??

[Anonymous]

Mr. Gerganoff,

Thanks for posting.  I've found an ADTRAN support ticket that matches this description.  It appears the issue was specific to phones with expansion modules (sidecars), and you were going to get the firmware upgraded on the phones.  Has that taken place, and if so, is the issue resolved?  Any other updates to report?

Thanks!

David

[mr_g · Accepted solution]

David,

Yes we did place the newest software version on our phones which did resolve our issue. It also cleared up a few others that we had.

Thank You,

Tim Gerganoff

Dubois Telephone Exchange

C.O. Tech

OFC: 307-455-1428

Cell : 307-450-8057

<mailto:tim.gerganoff@dteworld.net> tim.gerganoff@dteworld.net