NetVanta 6355 unable to receive calls

[grimard]

Hi,

We have a problem with our NetVanta 6355 and when I do a "show version" I get this result. There is nothing about the DSP. Is it wrong ?

NV6355>show ver

ADTRAN, Inc. OS version A4.08.00.E

  Mainline Version: M04

  Checksum: 8E87A325

  Built on: Fri Jun 24 13:57:13 2011

  Upgrade key: e70bb1448c49936deb7e640fef60ad05

Boot ROM version 14.06.00

  Checksum: 133E

  Built on: Tue Aug 14 22:42:03 2007

Copyright (c) 1999-2007, ADTRAN, Inc.

Platform: NetVanta 6355, part number 1200740E1

Serial number LBADTN1028AE045

Flash: 33554432 bytes  DRAM: 134217728 bytes

NV6355 uptime is 0 days, 0 hours, 21 minutes, 55 seconds

System returned to ROM by Software Watchdog

Current system image file is "NV6355A-A4-08-00-E.biz"

Primary boot system image file is "NV6355A-A5-02-00-E.biz"

Backup boot system image file is "NV6355A-A4-08-00-E.biz"

Primary system configuration file is "startup-config"

[Anonymous · Accepted solution]

Grimard,

Thanks for posting!  This unit may need to be repaired.  Please contact ADTRAN Technical Support at 888-423-8726 for further troubleshooting.  In particular, the output of "show media-gateway info" will help us know the state of the DSP hardware and if its firmware failed to load.

Thanks!

David