IP 700 Series Boot error (not resolve)

[Anonymous]

Hi,

after 7100 upgrade and firmware for Ip 700 series, when the phone boot I have this message: Language XML parse....

I trying the disconnect and reconnect the phone... but i have the same probleme.

Thanks

[Anonymous]

Try defaulting the phone and re-provision it:

From the idle screen of a registered phone:

1. Press the Menu key.

2. Select Phone Settings.

3. Select Reset.

4. Press the Edit softkey.

5. Press the Factory softkey

[Anonymous]

any buttons do not work at this time!

[Anonymous]

Was your phone running French language software? If the language files for the phone were not updated as well, that could be the cause of the issue.

[Anonymous · Accepted solution]

supermétal,

Were you able to revive this phone?  Also, can you confirm if you are using the French language files?

Thanks,
Matt

[Anonymous]

Hi Matt,

No, I not able to revive this phone. I have 2 phones with a same problem,  Yes, we use the French language file!

Thanks

/Jonathan

[Anonymous]

Jonathan,

This particular situation would be better handled in a support ticket. You can create one using any of the methods listed below.  Please reference the URL of this thread when opening the ticket to help provide background information to our support team.

    - Open a webticket by clicking on this link: Create a Service Request

    - Open a ticket by emailing support@adtran.com

    - Open a ticket by phone by calling 1-888-423-8726

Thanks,

Matt

[Anonymous]

Matt,

We don't have the contract maintenance for this materials!

/Jonathan